Italian-Speaking Customer Expert

Are you ready to provide premium customer service for a world-renowned luxury automotive brand

As a Customer Expert you will provide frontline support to customers through phone and email assisting with roadside emergencies technical questions digital services and general customer inquiries.

You will help customers navigate mobile applications troubleshoot connected services and access various vehicle-related features while delivering a high-quality customer experience.

• Handle a high volume of inbound calls and emails approximately 3050 customer contacts per day
• Provide roadside assistance including breakdown and recovery support
• Follow safety procedures and collect essential customer and vehicle information
• Support customers with digital services and connected mobility features
• Assist with account activation login issues digital extras and service purchases
• Guide customers through online appointment booking and vehicle-related digital features
• Assist with vehicle monitoring and live traffic information
• Handle questions regarding warranties maintenance appointments dealerships and technical documentation
• Perform basic troubleshooting for connected mobility services
• Escalate complex technical issues to the appropriate back-office team

• Native-level or C1 Italian
• B2 English for training and daily operations
• Strong written and verbal communication skills
• Customer-oriented approach
• Good problem-solving abilities
• Relatively advanced PC knowledge
• Basic knowledge of Android and iOS mobile applications
• Ability to create and use mobile hotspots
• Strong multitasking abilities
• Typing speed of at least 25 WPM with 85% accuracy
• Previous customer service experience is preferred but not mandatory
• Geographical knowledge is a plus
• A valid drivers license is an advantage

• Remote work
• Relocation support for eligible candidates
• Performance bonus of up to 250/month based on productivity and targets
• Salary progression based on length of employment
• Dedicated 10-day upskill training
• Structured learning curve of approximately 4 months
• Comprehensive training and onboarding
• Team activities and brand-related benefits
• Opportunity to develop expertise in premium automotive customer service

The department operates 24/7 365 days a year so rotating schedules may include overnight evening and weekend shifts. Seasonal peaks may also occur during holiday periods.

For candidates based in Athens occasional office attendance may be required for client visits or technical support needs.

Interested in this opportunity

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