Icelandic-speaking Customer Support Agent

Join our team in Athens Greece a vibrant European city known for its rich history culture and lively atmosphere.

As an Icelandic-speaking Customer Support Agent you will provide support to content creators and monetized partners through chat and email.

You will assist users with account and content settings troubleshoot technical and account-related issues and provide guidance on monetization and platform-related services. You will also handle inquiries related to account recovery content removals channel suspensions and performance metrics.

The role requires strong written communication attention to detail and the ability to manage multiple customer cases efficiently.

• Native-level or C1 fluency in Icelandic
• C1 level of English
• Excellent written communication skills
• Good knowledge of internet applications and web browsers
• Familiarity with MS Office
• Good PC knowledge
• Typing speed of at least 25 WPM with 85% accuracy
• Strong multitasking abilities
• Previous customer support experience is an advantage
• General knowledge of digital advertising platforms is an advantage

• Provide customer support through chat and email
• Assist users with account and content settings
• Troubleshoot technical and account-related issues
• Handle inquiries related to monetization and account recovery
• Support users with partner program-related questions
• Handle appeals related to content removals and channel suspensions
• Provide guidance on channel performance metrics
• Manage multiple customer cases efficiently
• Maintain clear and professional written communication
• Progress from email support to handling multiple chat conversations

• 8-month contract

Apply now to take the next step in your international career.