German-speaking Customer Support Representative

Location: Greece
Work Model: Remote Greece-based
Employment Type: Full-time
Language Requirement: German and English

We are hiring a German-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role you will support German-speaking customers through phone email and digital channels assist with general inquiries resolve customer concerns and ensure a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating with relocation support available. The role operates on rotating shifts with occasional weekend coverage.

• Assist customers through phone email and digital support channels
• Respond to customer inquiries professionally and efficiently
• Provide accurate information and help resolve customer concerns
• Handle account-related questions requests and complaints
• Process changes cancellations and other customer requests
• Escalate complex cases when necessary
• Maintain a high standard of customer experience and service quality

The original role covers German- and English-language support account and reservation inquiries complaints cancellations modifications refunds and partner support.

• Native-level or C1 German
• B2 English or higher
• Excellent written and verbal communication skills
• Comfortable using computers Windows and digital applications
• Strong multitasking and problem-solving abilities
• Customer-focused and solution-oriented mindset
• Previous customer service experience is not required
• Experience in customer service contact centers or hospitality is considered an advantage
• Able to work remotely from Greece

The source specifically requires German at native/C1 level and English B2 while prior experience is optional.

Interested candidates are welcome to apply by submitting their updated CV in English to