German-Speaking Customer Service Agent – Remote

Join an international customer service team supporting customers of a globally recognized premium technology and home-appliance brand.

As a German-speaking Customer Service Agent you will be the first point of contact for customers providing support across sales after-sales product information deliveries and technical assistance.

You will have the opportunity to become a product expert while working with modern digital tools virtual desktop environments CRM systems and video diagnostic technology.

• Handle inbound customer calls related to sales after-sales products and deliveries
• Provide professional customer service and technical assistance
• Diagnose and troubleshoot product-related technical issues
• Use video diagnostic tools when appropriate
• Escalate complex technical cases when necessary
• Assist customers with order tracking and delivery issues
• Handle warranty claims refunds replacements and other order-related inquiries
• Provide product recommendations and support customers throughout the purchasing process
• Maintain accurate records of customer interactions and resolutions in the CRM system
• Navigate multiple applications browser tabs and virtual desktop environments efficiently

• Fluent to native-level German (C1)
• Previous experience in a relevant customer service role is required
• Strong computer literacy and ability to work with multiple systems simultaneously
• Comfortable using browser-based applications and virtual desktops
• Genuine interest in technology and technical products
• Strong communication and customer service skills
• Good problem-solving and troubleshooting abilities

• 11-day comprehensive training focused on tools and procedures
• Approximately 2 weeks of nesting alongside an experienced agent
• Learning curve of approximately 2 months to develop expertise in product identification spare-part matching and accurate order placement
• Training and hands-on exposure to the supported products
• Access to tools including CRM and video diagnostic systems

• Remote work from Athens Greece
• Relocation support
• Productivity bonus opportunities based on target achievement
• Paid overtime when required
• 8-month contract
• International and multicultural working environment
• Professional development in customer service sales support and technical assistance

If you would like to learn more about the opportunity book a meeting or call with me directly: