German-Speaking Customer Service Agent – Greece

Location: Greece
Work Model: Remote
Language: German
Schedule: Monday to Friday with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Relocation: Relocation support provided
Contract: 8-month fixed-term contract with potential for extension
Start Date: 23 October

As a German-Speaking Customer Service Agent you will provide professional support to customers and partners within the global travel industry.

You will be the first point of contact for customers assisting them with reservations payments cancellations modifications refunds and general account-related inquiries. You will also support business partners with account-related questions and help ensure a smooth experience throughout the booking journey.

The role combines B2C customer support and B2B partner support in a dynamic international environment.

• Provide customer support via phone email and messaging in German and English.
• Assist customers with inquiries related to accounts and existing reservations.
• Handle payment-related questions and customer complaints.
• Process cancellation and reservation modification requests.
• Process refunds and provide appropriate solutions to customer concerns.
• Support partners with Extranet account inquiries.
• Manage customer reviews and provide relevant information when requested.
• Deliver clear accurate and empathetic communication throughout each interaction.
• Handle multiple customer cases efficiently in a fast-paced environment.
• Maintain high standards of customer service and follow established procedures.

• Native-level or C1 proficiency in German.
• B2 proficiency in English for training internal communication system use and overflow support.
• Excellent written and verbal communication skills.
• Relatively advanced PC knowledge including Windows basic troubleshooting and keyboard shortcuts.
• Strong multitasking and organizational abilities.
• Ability to work effectively in a fast-paced environment.
• No previous experience required.
• Previous experience in a contact center customer service hospitality or travel environment is considered an advantage.

• Comprehensive 3-week intensive training program conducted in English.
• A structured 9-week learning curve to support your transition into the role.
• Ongoing development and support from an experienced international team.
• Exposure to both customer-facing and partner-facing operations.
• Opportunity to gain experience within the global travel and hospitality industry.

This is a remote opportunity available within Greece offering the flexibility to work from home while being part of an international team.

The operational team is connected to Thessaloniki a vibrant Greek city known for its rich history cultural scene seaside atmosphere and dynamic international community.

Cross Border Talents is a global AI Talent Infrastructure company combining Permanent Recruitment Recruitment as a Service and Employer of Record solutions under one platform.

We connect top talent with leading companies worldwide leveraging native-language recruiters across 100 countries and enabling international employment across more than 160 countries.

Apply now and join us across borders.

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