French-Speaking Customer Expert – Remote

Join an international customer service team supporting the Swiss market in the telecommunications sector.

As a French-speaking Customer Expert you will be the first point of contact for customers providing customer service and technical assistance for mobile and fiber-optic services.

The role also includes sales cross-selling upselling and customer retention making it a great opportunity for someone who enjoys both customer interaction and achieving commercial targets.

• Provide customer service and technical support via inbound calls and emails
• Assist customers with mobile and home internet services
• Troubleshoot issues related to internet TV network roaming and account access
• Handle questions regarding invoices payments orders and account management
• Provide clear and effective solutions to customer inquiries
• Promote additional services contract renewals and new offers
• Identify opportunities for cross-selling and upselling
• Support customer retention by addressing concerns and offering appropriate solutions
• Manage daily customer interactions while maintaining high service and resolution standards
• Work toward KPIs including First Call Resolution (FCR) Customer Satisfaction (CSAT) Recaller Rate (RCR) Average Handling Time (AHT) Sales Results and Retention Rate

• Native-level or C1 French
• B2 English for training and internal communication
• Previous experience in customer support technical support or sales is preferred
• Excellent verbal communication and customer service skills
• Strong problem-solving abilities
• Good PC knowledge and familiarity with mobile devices
• Comfortable working in a target-driven environment
• Ability to multitask and manage different types of customer inquiries

• Initial nesting period of approximately 12 weeks for sales activities
• Approximately 2 weeks of nesting for customer care activities
• Training and ongoing support throughout your onboarding
• Opportunities to develop your customer service technical and sales skills

• Remote work from Athens Greece
• Relocation support
• Sales bonus opportunities based on quarterly KPI achievement
• Productivity bonus opportunities based on target achievement
• Salary progression based on tenure and continued employment
• Flight ticket home every 6 months of completed tenure
• International and multicultural working environment
• Long-term development opportunities

If you would like to learn more about the position book a meeting or call with me directly: