Danish-Speaking Customer Service Agent

Location: Thessaloniki Greece
Work Model: On-site
Languages: Danish & English
Schedule: MondayFriday including occasional weekends
Working Hours: Rotating shifts between 10:00 and 21:30

We are looking for Danish-speaking professionals to join a customer service team supporting customers of a leading streaming platform.

As a Customer Service Agent you will be the first point of contact for customers providing support through phone and chat. You will assist with billing subscriptions account management technical issues and content-related questions while ensuring a smooth and positive customer experience.

• Provide customer support via phone and chat
• Assist with billing issues including payment failures cancellations and refunds
• Handle subscription-related questions including account status login issues sign-ups and account security
• Troubleshoot technical issues such as streaming errors app crashes buffering and device compatibility
• Answer questions regarding content availability subtitles audio options and content requests
• Assist customers with promotional codes and partnership offers
• Understand customers reasons for potential cancellations and provide appropriate solutions
• Potentially support customer inquiries through social media and email channels
• Handle customer interactions from start to finish while maintaining high service standards

• Fluent/native-level Danish C1 or higher
• English: B2 level for internal communication and knowledge-base access
• Strong written communication skills particularly for chat and email
• Good PC and software navigation skills
• Excellent multitasking abilities
• Strong customer-focused approach
• Previous customer service experience is a plus but not required
• Interest in streaming and entertainment content is an advantage

• Comprehensive onboarding and training
• 7-day client onboarding
• 8 days of product training
• 12-day nesting period before fully taking on the role
• Continuous learning and development opportunities
• International and multicultural working environment
• Structured performance development based on customer satisfaction issue resolution and quality standards

The role operates within a 7-day customer service environment so late shifts and occasional weekend work may be required particularly during seasonal peaks.