Danish-Speaking Customer Expert – Remote

Join an international team supporting customers and agents in the global financial services sector.

As a Danish-speaking Customer Expert you will provide customer care and technical support through phone email and chat helping users with money transfers accounts payments and transaction-related questions.

The role also involves supporting fraud prevention and high-risk transaction investigations making it an excellent opportunity for someone interested in customer service financial services and problem-solving.

• Provide customer care and technical support via phone email and chat
• Support both end-users and retail agents
• Handle transactional and technical support requests
• Assist customers with money transfer procedures and transaction issues
• Support account registration and account-related inquiries
• Handle cancellations refunds name changes and other transaction requests
• Address security concerns and fraud-related inquiries
• Support customers affected by fraud through dedicated protection processes
• Investigate high-risk transactions and contribute to fraud prevention
• Review and respond to online customer reviews
• Identify and resolve customer issues efficiently and professionally
• Participate in continuous cross-training across different support areas

• Fluent or native-level Danish
• B2 English for training CRM systems and internal escalation processes
• Previous experience is not strictly required
• Experience in finance technical support or call center environments is an advantage
• Familiarity with CRM systems is a plus
• Excellent written and verbal communication skills
• Strong customer orientation and empathy
• Good conflict-resolution and problem-solving skills
• Good PC knowledge including MS Office and internet applications
• Typing speed of at least 25 WPM with 85% accuracy
• Additional language skills are an advantage

• Remote work
• Full relocation support
• 8-month contract
• Possibility of part-time work
• Productivity bonus opportunities based on target achievement
• Continuous training and professional development
• Cross-training opportunities across different support areas
• International and multicultural working environment
• Opportunity to develop expertise in customer service financial services and fraud prevention

If you would like to learn more about the opportunity book a meeting or call with me directly: