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Customer Support & Technical Advisor – German-speaking

The Bench

Job Location:

Athens - Greece

Monthly Salary: Not provided by the employer

Posted: 12 June 2026 (30+ days ago)

Application Deadline: 9 September 2026

Vacancies: 1 Vacancy

Job Summary

Athens (Piraeus) Greece
MondayFriday Rotating shifts 09:0021:00 (occasional weekends)
Up to 20% performance bonus
Transportation allowance: up to 100/month

About the Role

We are looking for a German-speaking Customer Support & Technical Advisor to join an international team supporting a premium global brand in home appliances.

In this role you will provide both customer care and technical support helping customers with product usage troubleshooting and service coordination. Youll work with modern tools including remote diagnostics and video support ensuring a high-quality customer experience.

Key Responsibilities

Provide support via phone and email for customer and technical inquiries
Troubleshoot appliance issues and guide customers through solutions
Assist with installation setup and product usage
Use remote tools (video calls diagnostics) to identify technical issues
Schedule technician visits when on-site support is required
Support customers with spare parts identification and orders
Ensure high customer satisfaction through efficient service

Requirements

German: C1 level or higher
English: B2 level or higher
Good PC skills and ability to work with multiple systems
Basic technical or mechanical understanding
Previous customer support experience is a plus
Minimum 6 months contact center experience (required for remote assistance roles)
Strong communication and problem-solving skills

What We Offer