Customer Service Representative
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Job Summary
an online travel platform Customer Service Guest. These teams handle guest-facing support (booking issues cancellations questions problem resolution) via phone email and chat. Its high-volume guest support not hotel/partner employer is a global customer-experience outsourcing company providing contact-centre tech-support sales and digital CX services for major brands worldwide. They run large multilingual service operations across 20 countries. Workking schedule: MonSun 09 AM - 12 AM (midnight) shift rotation. IMPORTANT: relocators who use companys relocaiton package are now also able to WFH after initial training period & upon securing stabile internet connection at their own place of residence! Training period - 3 weeks.
- Location: Athens (possibility of WFH after traiining period) Greece
- Language: Dutch English
- Work model: On-site
- Start: Training groups available every Friday (if group assembled)
Your Profile
- Native or fluent Dutch (C1/C2) and good English (B2)
- Customer-facing experience (customer service hospitality retail or similar)
- Excellent communication skills and positive service-oriented attitude
- Good computer literacy and ability to learn CRM tools quickly
- Willingness to work in shifts (including weekends if required).
What Is Offered
- 50 EUR meal allowance
- Performance bonus (4-11% after training period)
- Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!
Relocation
- 300 EUR reimbursement travel reimbursement
- 21 day accommodation.
