Customer Advisor

Position: Customer Advisor

Location: Athens Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming and outgoing calls chats and emails in a timely and professional manner
• Deliver a consistently high-quality customer experience with a strong focus on satisfaction
• Build and maintain trusted relationships through open clear and interactive communication
• Provide accurate complete and up-to-date information using the appropriate tools and processes
• Achieve individual and team customer service targets including call-handling KPIs
• Maintain detailed records of customer interactions manage customer accounts and file documentation
• Adhere strictly to communication procedures guidelines and data protection policies when handling personal information.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2 level)
• Strong computer literacy and confidence using multiple systems
• Proven contact-handling skills with excellent active listening abilities
• Clear and professional written communication skills for email handling
• Customer-focused mindset with a strong understanding of sensitive data handling
• Excellent verbal communication skills
• Ability to multitask prioritize effectively and manage time in a fast-paced environment.

BENEFITS:

• Private life and health insurance
• Free access to the corporate gym facilities
• Fixed working hours of your choice for mothers with children up to 2 years of age
• Relocation support
• Performance bonus of up to 10%
  
  50 monthly project bonus
  
  500 anniversary bonus for German-speaking employeesInternational and dynamic work environment
  
  Private life & health insurance including dental and eye care
  Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
  Free access to the corporate gym
  Fixed working hours option for mothers with children up to 2 years old
  Daily net Mastercard allowance: 3 net per working day during the first 12 months.