Brazilian Portuguese-Speaking Agent – Athens

Athens Greece

Work Model: On-site
Languages: Brazilian Portuguese & English
Schedule: Monday to Friday
Working Hours: 09:0017:00

Join a dynamic international team dedicated to creating a safe and positive online experience for users.

As an Agent you will work across a variety of workflows including content moderation community standards enforcement customer support and integrity operations. You may review user-generated content assist users with account and payment issues investigate reports of abuse or harassment and contribute to maintaining safe online and virtual environments.

The role also offers opportunities for cross-skilling and professional development including potential progression to Senior Agent positions.

• Moderate user-generated content across different platforms.
• Review advertisements videos posts and other content for policy violations.
• Identify issues such as intellectual property infringements and other prohibited content.
• Provide customer support via chat email and outbound calls.
• Assist users with account access and payment-related issues.
• Investigate reports of abuse harassment and other policy violations.
• Review user interactions and virtual content for compliance with codes of conduct.
• Support integrity enforcement within emerging virtual reality environments.
• Identify gaps in existing policies and contribute to their improvement.
• Maintain a high level of accuracy and efficiency across different workflows.
• Adapt to evolving processes content types and priorities.

• Native-level fluency in Brazilian Portuguese.
• Advanced English proficiency C1 for some workflows and B2 for others.
• 13 years of experience in customer support BPO or technical support.
• B2C or gaming-related support experience is a plus.
• Strong decision-making and critical-thinking skills.
• Excellent written and verbal communication.
• High cultural awareness of the target market.
• Ability to multitask effectively in a fast-paced environment.
• Strong adaptability and flexibility.
• Typing speed of at least 30 WPM with 85% accuracy.
• Familiarity with online community standards and policies.
• Ability to understand user idioms and pop-culture references.

• Comprehensive well-being support including 24/7 access to counselors.
• Dedicated activities and facilities for employees working with sensitive content.
• Food allowance through a Ticket Restaurant card based on attendance.
• Cross-skilling and training opportunities across different workflows.
• Career development opportunities and potential progression to Senior Agent roles.
• Dynamic international working environment.

Some workflows may involve exposure to sensitive or potentially disturbing online content. Comprehensive well-being resources and dedicated support are available to help employees manage the nature of the work.

If you would like to learn more about the opportunity book a meeting or call with me directly: