Application Support Specialist

Were a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms but as the invisible infrastructure behind strategy performance and growth. We turn bold ideas into scalable secure and human-centered solutions.

SHAPING TOMORROW

Make a real impact today and tomorrow through work that matters. Here you will tackle todays toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.

Make a real impact

In this dynamic environment we are looking for an ambitious and self-driven Application Support Specialist to join our team in Athens.

• Monitor and maintain agreed SLAs and KPIs for the support teams projects ensuring consistent service quality

• Ensure the effective management of incidents requests problems and changes across supported applications

• Investigate analyze and resolve first-level operational and business issues that do not require technical development interventions

• Use SQL to search analyze and verify data in order to identify root causes and support issue resolution

• Leverage logging monitoring and observability tools to detect diagnose and track application-related events and anomalies

• Utilize API testing tools (e.g. Postman) to investigate system-to-system interface issues and validate data exchanges

• Manage incidents requests and problems through ticketing systems ensuring accurate documentation and timely follow-up

• Collaborate closely with technical teams business stakeholders and external partners to resolve complex issues and ensure smooth service continuity

• Contribute to continuous improvement initiatives proactively identifying opportunities to enhance support processes and application performance

What you bring matters

• University degree in Computer Science Computer Engineering Telecommunications or a related technical field

• 2 years of experience in an Application Support or Operational Support role for business applications

• Strong knowledge of SQL for querying analyzing and verifying data

• Solid understanding of web application architecture and communication via REST APIs

• Proven experience investigating and resolving issues in production environments

• Familiarity with logging monitoring and observability tools

• Experience managing incidents requests and problems through ticketing systems

• Understanding of core system integration concepts with hands-on experience using API testing tools (e.g. Postman)

• A proactive mindset with a strong orientation towards continuous improvement

• Knowledge and practical experience with ITSM tools (such as ServiceNow Jira Service Management or similar) is considered a plus

• Good communication and organizational skills

• Understanding of core networking concepts (DNS SSL/TLS Reverse Proxy Firewalls) is considered a plus

BRING YOUR BEST EVERYDAY

Your skills integrity and curiosity make the difference. At PwC Greece we match that with an environment that brings out your best every day supported by people who inspire challenge and grow with you.

What we offer goes beyond a competitive package. Its about creating the conditions for you to learn belong and deliver impact. That means:

• Your work life-balance supported by a hybrid working model

• Your creativity sparked in collaborative office spaces

• Your career growing through local and global opportunities

• Your development advanced with continuous learning and professional certifications

• Your well-being cared for with extra leave days and wellness initiatives

• Your perspective valued in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents At PwC Greece you lead by example. Our standards for quality and care are high and together we surpass them. We redefine possibilities for our clients and communities.

Challenge accepted

Our circle of connection matters - its at the heart of what we do. Click here(PwC life)

All applicants will be acknowledged and treated in the strictest confidentiality.