Front Desk Coordinator
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Monthly Salary:
Experience Required:
Posted:
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Job Summary
This role extends beyond traditional receptionist duties and plays a critical part in client engagement lead management and showroom coordination. The successful candidate will serve as the first point of contact for clients ensuring all visitors receive professional assistance while helping convert walk-in inquiries into potential business opportunities.
- Welcome and attend to all walk-in clients in a professional and courteous manner.
- Manage incoming phone calls WhatsApp inquiries and general client communications promptly and effectively.
- Schedule and coordinate appointments for the Business Development Manager Sales Executive and Design team.
- Ensure clients receive a seamless and positive showroom experience at all times.
- Accurately record all client inquiries from walk-ins calls referrals and online platforms.
- Maintain an organized and up-to-date lead database or register.
- Assign and route leads to the appropriate internal team members for follow-up and engagement.
- Ensure all potential business opportunities are tracked and managed efficiently.
- Identify potential high-value clients and ensure they receive priority attention.
- Confidently introduce clients to the companys products services and showroom offerings.
- Guide and direct clients to the appropriate team members based on their needs.
- Ensure no qualified client leaves the showroom without being properly attended to.
- Confirm appointments and communicate reminders to clients when necessary.
- Conduct basic client follow-ups to support ongoing engagement and relationship management.
- Coordinate effectively between clients and internal teams to ensure smooth communication and service delivery.
- Support the team in maintaining timely responses to client inquiries and requests.
- Maintain a clean organized and professional front desk and reception area.
- Assist with basic administrative duties documentation and reporting.
- Support the day-to-day operations of the showroom and ensure smooth front office coordination.
- Maintain accurate records of appointments inquiries and daily activities.
Required Skills:
Previous experience in customer service front desk administration reception sales support or a related role is preferred. 1- 3 years experience within retail showroom hospitality or customer-facing environments is an advantage. Strong communication and interpersonal skills. Professional confident and customer-focused personality. Highly organized with strong attention to detail. Ability to multitask and manage multiple client interactions efficiently. Good problem-solving and coordination abilities. Basic computer proficiency including Microsoft Office and WhatsApp communication tools. Sales awareness or prior customer engagement experience is an added advantage. Presentable appearance with a positive and welcoming attitude.
Required Education:
HND or Diploma; a Bachelors Degree is an added advantage.
