Working Student Customer Support (mfd)

Why voize Because were more than just a job!

voize is building AI companions for Europes nurses - today 200000 users rely on us every shift and were just getting started. Were a Berlin-based scaleup with $50M in Series A backing and the ambition to match built by a team that cares. If youre driven want to contribute to real impact and thrive in an environment that moves quickly wed love to meet you.

Your Mission: Own inbound support and drive great resolutions

As a Working Student in Customer Support you own inbound cases end-to-end across voice chat and email working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends when nurses need us most.

Your Daily Business - No two shifts are alike

• Manage inbound voice chat and email support during your shift

• Own cases end-to-end - triage follow-up and clear handover

• Partner with Technical Support on complex issues and escalations

• Cover evening and weekend shifts in a rotating schedule planned weeks ahead

Your Skillset - What you bring to the table

• Enrolled student (Bachelors/Masters) - active enrollment required for a Werkstudent contract

• First customer-facing experience (jobs hospitality retail or similar) and clear empathetic communication

• Structured problem-solver comfortable with everyday tech (apps logins permissions)

• Available for rotating evening/weekend shifts; fluent German (C2) and solid English

Nice to have: support tooling experience (Intercom Zendesk or similar) or a healthcare/regulated background.

Growing together - what you can expect at voize

• Flexible working hours because you know when you work best!

• reimbursement of the Deutschlandticket

• 25 days of vacation - and your birthday off

Ready to talk Apply now!

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

Intern