Working Student Customer Support Agent (mfd)

Were looking for great people as much as great skills so if you dont meet every requirement wed still love to hear from you. A diverse team brings fresh perspectives and we value authenticity collaboration and curiosity. Just be yourself - you might be exactly what we need.

About Lano

Lano is a global payroll platform enabling companies to standardize and manage multi-country payroll operations through a unified technology layer.

We are looking for a service-oriented and detail-oriented Operations & Customer Support Agent / Working Student (m/f/d) to join our international team in Berlin. In this role you will sit on the front lines of our daily client communications - primarily managing our support inbox and resolving incoming client inquiries via email. You will assist users with navigating the Lano platform guide them through operational workflows and ensure every client request is handled accurately and on time.

Main Tasks:

• Active Email Operations Support: Serve as the first point of contact for daily client requests via email providing clear structured and timely updates.
• Workflow Execution: Handle core operational tasks directly such as gathering compliance documents data quality control and processing payroll requests within the Lano system.
• Internal Coordination: Collaborate closely with internal specialist teams (Finance Global Payroll Compliance and Account Management) to drive client requests across the finish line.
• Request & Task Tracking: Keep internal task boards and CRM tools updated ensuring open operational tickets are monitored followed up on and closed reliably.
• Documentation & Data Quality: Ensure client files contractor records and process logs are kept 100% accurate across our systems.
• Process Improvement: Identify recurring client inquiries and contribute ideas to refine internal workflows optimize team processes and improve overall response efficiency.

Your Profile:

• Currently pursuing a degree in Business Management Economics International Business Communication or a related field at a university in Germany.
• Excellent written communication skills with a focus on clear and professional email etiquette.
• Detail-oriented and comfortable managing operational workflows digital tools and data.
• Highly organized with strong time management skills to handle high email volume.
• Proactive reliable and comfortable working in a fast-paced international environment.
• Previous experience in client support administration operations or SaaS is a plus but not required.
• Fluent in English; German is a plus.
  

Nice to have:

• If youve worked in a Payroll provider or in the Payroll industry this would be great.
• Basic familiarity or interest in Business Development Fintech Accounting or legal/compliance operations.

What We Offer

• A flexible work environment that values work-life balance.
• Fitness membership with ClassPass.
• 21 days of vacation per year.
• 2 social impact days to support a charity or non-profit of your choice.
• Career development and growth opportunities in a dynamic startup.
• A collaborative inclusive company culture with a diverse international team.

Please submit your application in English.

We value humility and character as much as talent so please apply even if you feel you only meet part of our listed criteria. Lano is an equal opportunity employer - we celebrate diversity and are committed to creating an inclusive friendly and supportive environment where everyone can succeed.

At Lano we want to maximize each individuals potential through a continuous learning culture built on trust commitment and mutual respect. Just be yourself - you might bring something valuable to the role we didnt initially think of.

If you have any questions or problems please reach out to us at However we do not accept applications via email.

Required Experience:

Intern