(Volunteer) Junior IT Support (fmd) (ID105)

Time Commitment: approx. 10 hours/week (flexible)
Benefits: Grow and learn with an engaged international team with the opportunity to gain a LinkedIn recommendation.

Role Overview

EUSMS is seeking a detail-oriented systems-curious Volunteer Junior IT Support Assistant to support user access onboarding/offboarding and routine administration tasks in Odoo (ERP) and Microsoft 365.

Working under our lead IT Administrator youll help maintain secure and organized systems by managing user accounts adjusting user access and documenting internal processes across multiple platforms. This is a hands-on growth opportunity to gain real experience in nonprofit IT administration while supporting our mission in East Africa and beyond.

Youll work remotely and closely with the IT Administrator team to ensure new team members are onboarded efficiently permissions are kept up to date and documentation stays current all with light guidance and flexibility.

User Lifecycle Management

• Set up new user accounts and permissions in Microsoft 365 and Odoo
• Adjust roles and groups based on job function (e.g. Projects CRM Finance)
• Offboard departing users (email forwarding access removal license deactivation)
• Maintain starterchangerleaver (SCL) checklist and logs

Light Systems Administration

• Reset passwords and assist with access issues
• Track user metadata changes (titles aliases department tags)
• Update security groups in SharePoint or Teams when needed
• Support basic field/tag edits in Odoo 18 (Community Edition)

Documentation & Support

• Keep audit ready internal SOPs and onboarding guides up to date
• Log actions for compliance and internal tracking
• Respond to user requests in coordination with IT Admin

• Basic familiarity with Microsoft 365 Admin
• Comfortable navigating admin menus and updating user settings
• Detail-oriented with consistent follow-through on tasks
• Proactive communicator in a remote team
• Fluent in English

• A volunteer position you can reference on your CV or LinkedIn
• Practical experience supporting IT operations for a remote global NGO
• Exposure to Odoo ERP and Microsoft 365 account management
• Mentorship from a lead IT Administrator and global finance team
• Recognition in internal reports and operational leadership briefings