Technical Key Account Manager
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Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
About BYD Automotive GmbH
Key Responsibilities:
1. Strategic Account Management
Manage selected strategic customers in Europe across commercial vehicles construction machinery passenger vehicles and other electrification applications.
Build and maintain relationships across different levels and functions within customer organizations including R&D purchasing project management quality strategy and senior management.
Develop customer strategies and annual account plans covering current projects next-generation platforms and long-term cooperation opportunities.
Gain a deep understanding of each customers business objectives product roadmap decision-making process project timeline and key priorities.
Strengthen customer trust in FinDream Batterys products technical capabilities and long-term strategy.
2. Customer Requirement Identification and Translation
Lead or organize technical discussions requirement workshops product presentations customer reviews and management meetings.
Identify both explicit and implicit customer requirements related to cells battery packs BMS thermal management charging functional safety validation and lifecycle performance.
Translate customer requirements into structured internal inputs including requirement descriptions business context priorities timelines and major risks.
Work with the Technical Lead to assess technical feasibility product fit and business value.
Ensure that customer requests are understood clarified structured and prioritized before being transferred into the internal organization.
Avoid acting merely as an email-forwarding interface.
3. Project Execution and Cross-Functional Coordination
Work in a fixed Account Pair with a Technical Lead and jointly take responsibility for customer and project outcomes.
Coordinate R&D product planning sales project management quality manufacturing and after-sales resources across Europe and China.
Track key project milestones open issues deliverables risks and pending decisions.
Drive internal teams to provide technical proposals data samples test results and formal responses on time.
Proactively manage information gaps time-zone delays and unclear responsibilities across regions.
Facilitate transparent realistic and executable solutions when customer expectations conflict with internal capabilities.
4. Product Planning and Market Intelligence
Collect and analyze customer requirements technology trends and future platform plans in the European market.
Track developments in battery technology competitors regulations subsidies and the European value chain.
Differentiate individual customer requests from broader market requirements and identify opportunities for standardized or platform-based products.
Support regional product definition roadmap development and R&D prioritization.
Produce regular customer insights market observations competitive analyses and product recommendations.
Contribute to the early definition of next-generation cells battery packs and system solutions for the European market.
5. Business Opportunity Development and Customer Lifecycle Management
Work with the sales organization to identify new business opportunities and support customer strategy and technical communication during acquisition phases.
Participate in RFIs RFQs technical proposals customer reviews and nomination-related activities.
Help commercial teams understand customer decision criteria while not normally holding sole responsibility for pricing approval or contract signature.
Continue to manage customer satisfaction project performance and next-generation opportunities after project nomination.
Develop customer relationships beyond individual projects toward long-term platform cooperation and lifecycle account management.
6. Cross-Cultural Team Development
Build an equal partnership with the Technical Lead rather than a simple front-office and back-office relationship.
Help Chinese colleagues understand German and European customer communication styles decision-making logic and organizational culture.
Help German and European colleagues understand the structure development processes and decision-making mechanisms of the China-based organization.
Promote direct transparent and fact-based collaboration between German and Chinese team members.
Contribute to the development of scalable cross-cultural working methods meeting structures and account-management standards.
Professional experience in the automotive commercial vehicle construction machinery battery powertrain or new-energy sector.
Experience in key account management technical sales project management product management customer engineering or a related function.
Ability to understand complex technical products and translate customer language into actionable internal project requirements.
Strong customer communication meeting facilitation presentation and stakeholder-management skills.
Ability to manage multiple customers projects actions and open issues in parallel.
A proactive approach to problem-solving and the ability to drive internal teams toward decisions and closure.
Professional-level German.
Fluency in English as a daily working language in an international environment.
Willingness to travel regularly within Europe.
Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decolonization of the economy.
Location: Munich Germany
Type of Employment: Full-time
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
