Technical Account Manager France

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

France is our next big market - and as our Founding Technical Account Manager (France) you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation technical setup rollout support ongoing troubleshooting and continuous improvement.

This is a true founding role. Youll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today and building the playbooks documentation and processes that a whole French technical team will run on tomorrow. Your work makes voizes first French customers wildly successful - and referenceable.

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage

• Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage troubleshoot resolve or escalate within agreed response expectations

• Diagnose ambiguous issues hands-on across our app backend customer-side IT (networks devices MDM) and system integrations - and keep customers clearly informed along the way in French

• Build the French playbook from scratch: setup and support documentation escalation paths response standards and recurring-issue tracking that future hires in the market will ramp on

• Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product Support and Solution Engineering

• Work hand in hand with our EU teams: clear escalation paths into Support Solution Engineering and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team

• Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes documentation and product feedback

• Several years of experience in technical support solutions engineering technical account management or implementation - ideally in B2B SaaS health-tech or another operationally complex environment

• Hands-on technical troubleshooting skills: youre comfortable working with logs APIs integrations networking fundamentals and device/MDM setups - and you can isolate a fault across systems that dont belong to you

• Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet without waiting to be asked

• Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth then hand engineering a precise reproducible bug report

• Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns track recurring issues and prove things are improving

• Full professional proficiency in French (spoken & written) - youll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.

Nice to have (but not required)

• Experience in healthcare senior care or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving frontline workers more time for people

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely across Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible plus free language courses

• You decide when you work best that means flexible working hours and a good hybrid set-up.

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

IC