Start your online application process at Skyguide with your UCC M365 Engineer (80-100)

In this role you play a crucial part in managing and maintaining our Unified Communication & Collaboration systems. You design implement and operate modern secure and scalable M365-based workplace communication services and ensure that our users can rely on them every day. You work across Microsoft Teams (incl. Telephony) Exchange Online OneDrive/SharePoint Copilot and meeting room infrastructure combining hands-on engineering with technical leadership.

• Design implement and operate M365-based UCC services telephony integrations meeting room solutions
• Lead UCC-related initiatives from conception to completion acting as technical lead and ensuring high-quality delivery
• Analyze troubleshoot and resolve complex incidents and problems including 3rd level support and root cause analysis
• Actively improve reliability security and scalability through monitoring standardisation lifecycle management and continuous improvement
• Collaborate closely with colleagues the Corporate IT user community and other stakeholders to translate requirements into practical businessready solutions
• Coordinate with external service providers and partners to ensure stable highquality services
• Contribute to documentation knowledge sharing and the development of best practices within the team

• Bachelors degree in an IT or engineering relevant subject
• First experience in Unified Communication & Collaboration engineering ideally in a Microsoft 365 environment
• Ideally hands-on knowledge of Microsoft Teams Phone SIP/VoIP fundamentals and meeting room solutions
• Problem solving: You seek accurate information to analyze problems break down complex issues into manageable parts and approach solutions in a systematic and structured way
• Teamwork: You engage in interactions with diverse team members and actively contribute information ideas and insights in meetings or other interactions
• Continuous learning: You are curious and actively seek out and engage in learning opportunities and transfer the acquired knowledge in your daily work
• Excellent communication and documentation skills in both German and English