Sr. Program Manager, Strategic Accounts

We are seeking a Sr. Program Manager to join our AWS Strategic Accounts this external customer-facing program management role you will support one of our Independent Software Vendor (ISV) strategic customers commercial/contract administration activities across multiple internal cross-functional teams (e.g. AWS Strategic Customer Engagements (SCE) Legal Finance/FinOps Enterprise Support Partner organization Engineering as well as regional teams). You will engage with the customers partner teams to conduct multi-party contract and agreement reviews for execution evaluate pricing options perform acquisition integrations and coordinate across geographies. The PM will manage private pricing agreement (PPA) credits by performing ongoing tracking and resolution of credit process including reconciliation of discrepancies. Externally you will serve as the operational bridge to the customers partner management organization ensuring aligned messaging efficient decision-making and consistent cadence execution.
Our Strategic Accounts organization supports the largest most complex customer relationships in AWS. These accounts are unlike any other with large teams and multiple cross-functional workstreams and customer requirements extend beyond standard protocols. Account-based program management exists here because the sheer scale and operational complexity of Strategic Accounts demand dedicated embedded program leadership to coordinate customer specific requirements and account-specific initiatives and mechanisms.
If you are excited about enabling high-performing teams at scale building mechanisms that create leverage for senior leaders driving operational excellence across multi-stakeholder programs and leveraging generative AI to transform how organizations operate we would love to hear from you.

About the Role
You will be a critical enabler for account leadership providing comprehensive program management support across the full lifecycle of commercial activities account operations and strategic initiatives. You will maintain a holistic view of your supported account driving consistency standardization transparency and continuous improvement across the organization.
You will interface with customer partner organization and account leadership ensuring alignment and accountability across complex multi-stakeholder programs. You will translate leadership priorities into executable program plans build governance frameworks that create visibility at every level and design repeatable mechanisms that enable your supported organizations to operate at a higher level than they could without you.
You are encouraged to think big invent and take ownership. You will not simply manage programs handed to you you will identify operational gaps propose solutions and build mechanisms that scale. You will champion generative AI adoption within your workflows and across your supported teams continuously seeking opportunities to automate accelerate and improve how the organization operates.
Successful candidates will have a strong program management background demonstrated ability to operate autonomously at a strategic level excellent organizational and communication skills and a track record of driving operational outcomes in ambiguous fast-paced environments. You will be a peer leader who gains stakeholder buy-in influences without authority and creates leverage for the leaders you support.

Key job responsibilities
You will establish a deep understanding of your accounts operational rhythms leadership priorities and team dynamics. You will be responsible for four core focus areas:
1/ Commercial / Contract Administration
Commercial acumen and contract coordination. Ability to understand and coordinate complex pricing agreements amendments and credit mechanisms across internal teams (SCE Legal Finance) and external partner counterparts. This includes managing approval workflows tracking financial reconciliation and facilitating multi-party commercial reviews.
2/ Customer Stakeholder Relationship Management
Partner and stakeholder relationship management. Experience managing day-to-day cadences and governance rhythms with senior external customer partner managers including running bi-weekly syncs QBRs and joint planning exercises. Ability to represent AWS credibly in commercial conversations with customer partner organizations.
3/ Account-Specific Cadence Management
You will establish own and continuously improve account-specific business cadences. You will manage reporting cycles maintain organizational calendars and ensure cadence mechanisms drive accountability and decision-making rather than status reporting.
4/ Account-Specific Tooling & Mechanisms
You will own the infrastructure that enables account team productivity. This includes designing and managing tracking systems knowledge bases internal sites automation workflows technology migrations and permissions management. You will drive adoption of generative AI tools across account teams pilot high-impact use cases and scale best practices across the district.

About the team
The AWSI Strategic Accounts Program Management team operates as strategic partners embedded within district/account teams. We create leverage for the leaders and organizations we support. We are not project coordinators we are strategic program managers who design governance frameworks build repeatable mechanisms and ensure cross-functional teams are coordinated toward shared customer outcomes.
Our engagement model enables leaders to redirect time from operational execution to strategic customer engagement and high-impact decision-making. We serve as the connective tissue for our supported organizations: anticipating needs connecting cross-functional partners maintaining institutional knowledge and driving accountability for deliverables across complex multi-stakeholder initiatives.

- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- German language proficiency. Business-level German to support day-to-day interactions with the partner management team based in Walldorf Germany and participation in German-language governance meetings.
- 5 years of experience designing building and scaling operational mechanisms and governance frameworks for cross-functional programs

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience with commercial agreements and commercial transactions
- Experience operating within large matrixed organizations with complex stakeholder landscapes and multiple cross-functional dependencies
- Experience with generative AI tools and a demonstrated ability to identify and implement AI-driven process improvements within program management workflows

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