(Senior) Technical CRM Manager (mfd)
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Job Summary
At momox CRM technology helps us turn customer data into relevant and personal experiences. As our Technical CRM Manager you will own the technical backbone of our Marketing Technology ecosystem and make sure our tools integrations and data work reliably together.
You will be our central technical expert for CRM and Marketing Technology with a strong focus on Braze and its integrations with Shopify and Dynamic Yield. You will connect Marketing Tech Product and Analytics and help us build a scalable automated and future-ready MarTech setup.
Own the technical setup and administration of Braze across our brands and markets
Manage and improve integrations between Braze Shopify Dynamic Yield and other Marketing Technology
Ensure reliable data flows APIs webhooks events and customer attributes and troubleshoot technical issues
Define and maintain consistent CRM data structures naming conventions and data quality standards
Support the consolidation of our CRM landscape into one unified momox setup including identity resolution and data migration
Build automated quality checks for campaigns integrations and Braze workflows
Improve CRM tracking and attribution standards across brands and channels
Evaluate and implement new Braze features as well as relevant Marketing Technology
Use AI and automation to improve processes quality and efficiency within our MarTech landscape
Act as the technical sparring partner between Marketing Tech Product and Analytics
Strong hands-on experience with Braze including technical setup data structures and integrations
Solid experience in Technical CRM Marketing Technology Marketing Automation or a comparable technical environment
Strong understanding of APIs webhooks and event-based data architectures
Experience with e-commerce integrations ideally Shopify and/or Dynamic Yield
Good SQL skills and confidence working with customer data events and data quality
Experience with tracking and analytics technologies such as GTM GA4 Firebase or Adjust
Hands-on experience or strong practical exposure to AI and automation and the motivation to actively explore new use cases
Strong problem-solving skills and the ability to independently troubleshoot technical issues
Strong ownership and communication skills with the ability to translate between Marketing and technical stakeholders
Fluent English; German French or Dutch skills are welcome but not required
experience with BI tools such as Looker or Tableau Python/Java or multi-brand environments are a plus
We love second-hand and incorporate our sustainable business idea into the office routine with simple methods like using eco-friendly supplies double-sided printing energy-saving modes on devices waste separation doing so we take responsibility and integrate sustainability into all our activities.
Design your ergonomic workspace just the way you like it with height-adjustable desks and the laptop of your choice (MacBook or ThinkPad). If things get a bit noisy in the office your Bose noise-cancelling headphones ensure uninterrupted focus. If needed we can also provide you with an ergonomic chair or additional monitors for your home office.
We work together in a bright open-plan office where even the few existing doors are always open. Our teams are motivated and open to new ideas. Bring your creativity to the table and make things happen! If you need a moment of peace you can retreat to a cozy corner of the medimops library in the break room or recharge with a game of foosball table tennis or PlayStation.
Save real money with the Germany or Job Ticket for the Berlin S-Bahn.
During the week you have the opportunity to take part in various sports activities. Whether its online training massages or stretching at your desk theres something for everyone. You can also get a discounted membership for Urban Sports Club or Wellhub.
We provide fresh fruit coffee and Mate at the office and thrice a week you can order lunch from an online canteen. At the end of each month we get together for a themed breakfast in the morning.
momox is only as good as you. Thats why you will find room and budget for your individual professional development with language classes internal training conferences (online) courses and more.
As a momoxian you can look forward to a monthly voucher for our momox Fashion online shop as well as medimops. Additionally you benefit from numerous company discounts from our partners.
We follow a hybrid work model with 20 in-office days per quarter to foster important personal interaction while enabling a modern flexible way of working. The remaining days can be worked from home and you also have the option to spend up to 6 weeks per year working from countries within EU. Youll also benefit from flexible working hours to fit your individual needs.
Celebrate your birthday with half a day of vacation! Come in later leave earlier or simply take an additional half day off to have your entire birthday free provided your birthday falls on a regular working day. Additionally you get half a day off on December 24th and 31st.
We value diverse teams for many reasons and are happy to welcome you no matter your nationality ethnicity gender religion disability age or sexual orientation. What matters to us is that you are passionate willing to learn and want to grow with us.
We want the hiring process to be accessible to everyone. If theres anything we can do to support you along the way just reach out to and well find a solution together.
We know that self-doubt can sometimes get in the way. If youre unsure whether youre the right fit wed still love to hear from you.
Required Experience:
Manager
