Senior Specialist, Product Operations (Logistics Service)

We are on the lookout for a Senior Specialist Product Operations - Logistics Service to join the Product Performance team on our journey to always deliver amazing experiences. 

In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.

Our Service Product line is responsible for all customer support-related products including our in-house agent-facing tools for customer issue resolution our self-service engine and our global compensation application. Within the Product line you will be responsible for the performance of our products and work very closely with our product analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and top-line) to the business.

• Contribute to improving customer retention and resolving post-delivery issues with a focus on optimizing self-service experiences

• Run analyses on customer behavior product usage and issue resolution patterns to identify opportunities that increase retention improve experience and reduce operational costs

• Collaborate closely with product managers analytics teams and data scientists to design and evaluate A/B tests and build actionable insights

• Monitor and report on key performance indicators related to retention and post-delivery ensuring data is accurate timely and relevant

• Support regional and local teams by delivering targeted insights dashboards and recommendations within your area of specialization

• Identify and communicate areas for product and process enhancements contributing to prioritization discussions with cross-functional teams

• Contribute to regular reporting and insights for stakeholders and leadership highlighting both impact and opportunities for efficiency gains

Qualifications :

• 4 years of relevant experience (not counting internships) in a consulting or tech company working in functions like product operations user retention pricing or revenue management

• You have at least a Bachelors degree in a quantitative subject - e.g. computer science physics mathematics engineering social sciences psychology

• Very strong analytical and problem-solving skills with the ability to draw insights from complex data sets

• You are self-driven and communicative independent and pragmatic in handling business challenges

• You are proactive intellectually curious  and motivated by shaping product and business strategy in a high-stakes environment

• Excellent hands on knowledge of reporting tools (Tableau or Looker Studio) & strong hands on knowledge in SQL 

Nice to have

• Experience using AI tools in everyday work to bring efficiency and automation

• Experience in a similar large scale tech or e-commerce environment

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time