(Senior) GenAI Engineer (fmd)

At Trusted Shops were shaping Europes Community of Trust a space where Businesses and Consumers connect with confidence transparency and security. Every day millions of Users and thousands of Companies across Europe trust us to deliver safe reliable and seamless digital experiences.

To realize this ambitious Vision we see Artificial Intelligence not as a trend but as a core driver of our future. AI is essential to how we solve complex challenges scale our operations and create customer experiences that are not just efficient but truly intelligent.
Were growing our AI capabilities with an AI-first mindset where AI is integrated from the ground up powering the Solutions of tomorrow.

To join our AI Solutions Team we are looking for a:

(Senior) GenAI Engineer (f/m/d)

Cologne (hybrid) or Berlin (remote) Permanent Contract (Full-time)

Now were taking the next step: shaping the future of Agentic Commerce a future where AI doesnt just support decisions but acts with purpose responsibility and impact.

Your Key Responsibilities:

In our AI Solutions Team youll play a key role in developing the intelligence that drives our Products Services and internal Processes forward

• Build production-ready GenAI systems: Train fine-tune and deploy models for business-critical use cases like churn prediction content generation and trust scoring. Take full ownership of end-to-end AI solutions

• Develop autonomous AI agents: Design agents that make informed decisions interact with users and systems and integrate with tools and data sources using modular logic and the Model Context Protocol (MCP)

• Implement advanced RAG & multi-agent systems: Build Retrieval-Augmented Generation systems and orchestrate multi-agent workflows using frameworks like LangGraph AgentCore or Strands Agents

• Create scalable AI services: Package models into reusable APIs and serverless architectures (AWS Lambda REST APIs) making AI capabilities accessible across teams

• Integrate with enterprise platforms: Connect AI solutions with HubSpot Salesforce proprietary tools and other systems for seamless workflow automation

• Ensure reliability explainability & compliance: Deliver trustworthy transparent and compliant AI solutions aligned with company values

• Leverage cloud-native architectures: Work with AWS (Bedrock SageMaker Lambda ECS/Fargate) or other cloud platforms to build scalable AI pipelines

Why Join Trusted Shops

• Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company

• Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks scalable Architectures and the latest Technologies that power innovative digital Solutions

• Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning AI exploration and professional development in an environment that values curiosity and innovation

• Flexible Work Environment: Benefit from remote work options flexible hours and a healthy Work-Life Balance that supports you both professionally and personally

• Inclusive and Purpose-Driven Culture: Join a diverse open-minded Team that believes in building trust empowering People and driving meaningful progress - together

• Degree in Computer Science Machine Learning Data Science or related field or equivalent experience building production-grade GenAI systems

• Proven experience deploying high-accuracy scaled AI Systems in production beyond PoCs or simple Chatbots

• Hands-on experience with Agentic AI and multi-agent orchestration including planning tool usage decision-making and self-correction

• Strong Python skills and experience with modern GenAI frameworks (LangChain LlamaIndex etc.) vector databases (Pinecone Chroma pgvector) and embedding strategies

• Experience building robust APIs and serverless AI Services (FastAPI REST) with async patterns error handling and scalability in mind

• Practical experience with cloud AI/ML Services (AWS Bedrock SageMaker Lambda ECS/Fargate) or equivalent cloud environments

• Data-driven and pragmatic mindset: delivering production-ready solutions with measurable impact

• Fluent in English; additional languages are a plus

• Collaborative curious and purpose-driven ready to tackle complex AI challenges

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)

• Workation: Temporarily work from a destination of your choice within the EU Iceland Liechtenstein or Norway

• Permanent contract with Europes trusted brand

• 28 vacation days 2.5 additional days off at Christmas New Years Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events Unit Events etc.)

• Health Pass (free online and offline sports fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for Apply!
At Trusted Shops we are interested in you as a person - whether you fit in with us is
independent of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.