Senior DevOps Lead

Location: Berlin Germany Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The worlds leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

The Observability Platform team is building a state-of-the-art observability ecosystem for logging monitoring and tracing across cloud and on-premises data centers. Were looking for an experienced Senior DevOps Lead to lead our Logging and Monitoring initiatives and drive the development of robust scalable observability solutions within Google Cloud Platform (GCP).

In this role youll help build systems that give software engineers greater visibility into the health performance and reliability of their applications and services. Youll oversee a modern observability technology stack that includes Elastic Cloud Loki Grafana Labs and the ELK stack for logging as well as Zabbix Captain Hook and Anodot for metrics monitoring and anomaly detection.

• Lead the design implementation operation and continuous improvement of LivePersons observability platforms across logs metrics traces alerting and synthetic monitoring.
• Own and optimize large-scale observability pipelines processing high volumes of telemetry data daily leveraging technologies such as Filebeat Kafka Logstash Elastic Cloud Prometheus OpenTelemetry Grafana Labs Zabbix Anodot and related tools.
• Design build and maintain scalable Kubernetes-based observability services using Helm CI/CD pipelines GCP GKE Docker and cloud-native best practices.
• Define and establish observability standards dashboards alerting frameworks best practices and onboarding resources for hundreds of engineering users.
• Partner closely with DevOps SRE Engineering NOC Security and vendor teams to deliver reliable scalable and actionable observability solutions.
• Evaluate emerging observability technologies and drive adoption of modern practices in areas such as OpenTelemetry distributed tracing anomaly detection and proactive monitoring.
• Lead the design and development of an end-to-end Synthetic Monitoring platform running hundreds of daily synthetic tests on GCP Spot VMs to enable proactive service validation and help engineering teams identify potential issues before they impact customers.
• Provide technical leadership and mentorship driving best practices across observability DevOps and cloud engineering.

• 5 years of experience in software engineering DevOps SRE or a related discipline with a strong background in application development and cloud engineering.
• Bachelors degree in Computer Science Engineering or a related field or equivalent professional experience.
• Strong experience with Kubernetes and containerization technologies including Docker.
• Extensive experience with observability and monitoring technologies such as Grafana Labs Captain Hook Zabbix Fluentd ELK Kafka and Prometheus.
• Experience with Infrastructure as Code (IaC) tools such as Terraform Ansible or CloudFormation.
• Experience working with cloud platforms such as GCP AWS or Azure including compute storage networking and related cloud services.
• Strong programming and scripting skills in one or more languages such as Go Java JavaScript or Python.
• Experience designing and operating highly available scalable production-grade systems.
• Strong understanding of CI/CD practices and cloud-native development methodologies.
• Experience with OpenTelemetry Collector and Grafana Agent is highly preferred.
• Excellent problem-solving communication and collaboration skills with the ability to influence technical direction across engineering teams.

We are committed to supporting the complete well-being health financial security family and professional growth of our permanent employees.

• Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%) ESPP and annual bonus depending on achievements
• Equipment: Internet and Mobile reimbursement
• Development: Access to internal professional development resources.

• Flexible Paid Time Off (PTO): Personal time off 33 days vacation (28 days) and care days (5)
• Paid Public Holidays.

Volunteering Days: Use them to make a difference in your community. Whether its a cleanup supporting a local initiative or holding an Ehrenamt just let us know! Were here to help you create a meaningful impact.

• Remote-First Model: Be flexible work flexibly and from anywhere - no defined working hours or boundaries with offices in Mannheim and Berlin
• Monthly Connection: Join our monthly connection pizza day in the office!

As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. Were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remote-friendly workplace and recognized by Gartner as a leader in the Conversational AI space.

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other characteristics protected by US Federal State or Local law.

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @ email address. LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you have any questions and or concerns please feel free to contact