Senior Analyst Technical Customer Support – Technical Trainer (fdm)

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Senior Analyst Technical Customer Support is responsible for delivering training for current and future Beckman Diagnostics systems applying skills-based classroom training and virtual training.

This position reports to the Munich Center of Excellence Training Manager and is part of the Global Professional Development department located in Munich and will be an on-site role.

In this role you will have the opportunity to:

• Lead the development execution and evaluation of technical training programs and support materials using multiple learning platforms (i.e. classroom-based learning e-learning virtual on-demand self-paced and experiential learning opportunities)
• Remain current on training and development trends and standard methodologies to continuously improve own skills as well as to offer recommendations to improve the Training Team effectiveness overall.

The essential requirements of the job include

• Ensure compliance with all safety quality and regulatory requirements such as: ISO GMP and FDA. Deliver training to internal associates channel partners and customers for set up operation calibration quality control maintenance and troubleshooting of medical instruments.
• Execute predictive and regular maintenance troubleshooting and repair for all instruments in the assigned laboratory.

• Build collaborative and consultative relationships with subject matter experts and peers to identify problems provide solutions and break down sophisticated concepts and processes into component parts to build and deliver effective training.
• Collaborate with all partners to apply the Danaher Business System (DBS) for ongoing process improvement and maintain and repair the training instrumentation according to defined processes and quality standards.
• Having experience in working as service or application engineer or trainer for at least one or two of the following areas: chemistry immunology biology or automation.

Beckman Coulter Diagnostics a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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