Receptionist (mfd)

In the following job advertisement we use gender-specific terms for better readability and comprehensibility. All personal designations should nevertheless and expressly be regarded as gender-neutral.

Are you ready to take off with us

Are you looking for a new challenge Quality-conscious work is important to you do you love contact with guests and bring a lot of joy and interest with you In short: Do you still have great plans Then well be a good match.
We need reinforcement for our hotel in the transit area of Terminal 1 at Frankfurt Airport and are looking for you as a receptionist (m/f/d).

Your tasks:

• Control of the completion of all common reception tasks such as check-in/out wake-up service fulfilment of guest requests repair orders etc.
• Meeting and adhering to service standards
• Expansion and maintenance of contacts with existing customers
• Conducting personal and telephone sales talks with customers as well as handling the usual correspondence
• Professional handling of customer complaints as far as possible
• Participation in department-specific meetings and implementation of department-relevant content
• Passing on information and requests to the relevant department
• Acceptance entry and confirmation of reservations (online or by phone)
• Update reservations via the hotel software
• Exact knowledge of the rates and their correct application
• Carrying out quality checks on existing reservations
• Complete knowledge of all the services offered by the hotel
  

Your qualification:

Professional:

• Completed vocational training as a hotel manager or professional experience in a comparable position
• Precise knowledge of the internal processes of a hotel business
• Routine handling of common hardware and software
• Very good knowledge of German and English; Knowledge of another foreign language is an advantage
  
  

Personal:

• Very high flexibility as well as a sense of quality and responsibility
• You are a committed open-minded and empathetic personality who knows how to master problems and concerns of all kinds diplomatically is as discreet as he is trustworthy and enjoys welcoming guests from all nations with a smile together with nice colleagues
• Exemplary and representative appearance in well-groomed clothing with name tag
• Willingness to work in alternating shifts (3-shift operation) and work on weekends and holidays

Our offer:

A varied job with great colleagues awaits you. They have fixed working hours within the shifts with bonuses for the night addition an attractive salary package long-term prospects and development opportunities as well as the international flair of Frankfurt Airport where not only travel dreams but also your job dreams can come true.

Benefit from other benefits such as:

• Jobticket
• Holiday and Christmas bonuses as well as financing of capital-forming benefits
• Performance-based revenue sharing
• We take care of your business outfit with free uniform and cleaning
• Your health is important to us which is why we offer several health benefits e.g. using the Urban Sports Club
  

Take off with us now:

Send your application directly to our headquarters:

HERING Service GmbH Neuländer 1 57299 Burbach