Project Manager Loyalty Program (fmd)
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Job Summary
We keep it real as a diverse team of talented individuals we act together to make our world a happier place. Explore more about our community culture here: YOULL DO
You will actively ..
- Communicate across teams and regions to align stakeholders manage expectations and ensure transparency throughout campaign planning and execution.
- Empower people ideas and platforms by fostering collaboration championing innovation and enabling teams to deliver their best work.
- Optimise the process of campaign development and rolloutstreamlining workflows improving timelines and ensuring operational excellence.
- Co-ordinate global campaign calendars assets and deliverables across internal teams external agencies and market stakeholders.
- Share insights performance data and best practices to build knowledge drive continuous improvement and support strategic decision-making.
- Co-create campaign concepts member journeys and activation strategies with creative CRM and product teamsensuring relevance and resonance.
- Enhance the member experience by identifying opportunities for personalisation engagement and seamless integration across digital touchpoints.
- Develop scalable toolkits templates and playbooks that support local market activation while maintaining global consistency.
- Drive innovation in loyalty marketing by translating member insights digital trends and platform capabilities into actionable strategies
- Education. You hold a university degree in business administration marketing or a comparable qualification in event or project management combined with 24 years of experience in a digital environment.
- Organized & Independent. You work independently and flexibly with a structured coordinated approach demonstrating strong self-organization as well as effective time and budget management skills.
- Tech-Savvy. You bring hands-on experience with tools such as Amplitude or Appsflyer and have a solid understanding of online transactional flows funnel optimization payment methods and shipping process integration.
- CMS Proficient. You are experienced in using CMS platforms for content management updates and structured publishing workflows.
- Customer Journey Focused. You are able to conceptualize build and optimize end-to-end digital customer journeys tailored to different user segments.
- CRM Experienced. You are skilled in managing customer databases segmentation data hygiene automation flows and reporting within CRM systems.
- Data-Driven. You understand how data flows between tools APIs and platforms ensuring consistent and seamless guest and customer experiences.
- Quality-Focused. You are capable of testing troubleshooting and validating platform features across devices and environments to ensure high-quality delivery.
- Technically Fluent. You can translate business needs into clear technical requirements and collaborate effectively with developers vendors and IT teams.
- Multilingual. You communicate confidently in German and English enabling effective collaboration in international environments.
- Reliable. You manage your time effectively take ownership of your responsibilities and consistently meet deadlines.
- Active Mindset. You thrive in dynamic environments embrace change and approach challenges with energy and a solution-oriented attitude.
- Hands-On. You are proactive and resourceful willing to dive into the details to turn ideas into reality.
- Open-Minded. You value diverse perspectives welcome feedback and believe that strong collaboration leads to better outcomes.
We are a community of real people who turn our passion into impact. We shape the future of brands through people community and culture. We make ideas happen.
We began our journey as an exclusive partner of adidas UEFA and FC Bayern in 2012 from our headquarters in Herzogenaurach Germany. Since then we have continued to push the boundaries of human interaction. We understand what society and our world need.
Our purpose is to enable each other and brands to create real change in peoples lives ultimately making our world a happier place. Community and culture are therefore a core part of our work. We approach marketing holistically and have expertise in strategy creative and experiences. We are now a global community with over 250 individuals in 18 global offices spanning 6 continents. We collaborate with handpicked partners all over the world to bring beauty to the spheres of sport culture and sustainability.
Required Experience:
IC
About Company
We are a community of re al people who turn our passion into impact. We shape the future of brands through people, community and culture. We make ideas happen. We began our journey as an exclusive partner of adidas, UEFA, and FC Bayern in 2012, from our headquarters in Herzogenaura ... View more
