Program Coordinator (Remote)

Role Logistics:

Location: Remote (can be fully remote CET hours preferred)

Project Length:12month contract

Required qualifications:

• Fluent in English and preferably some understanding of German.

• Demonstrated expertise in plain language readability tone and brand voice development experience with technical or product copy and financial disclosures a plus.

• Experience in leading and coordinating a team.

• Hold an interest in cars.

• Moderate knowledge of vehicle technology and aftermarket processes.

• Experience with AI-assisted writing tools and language automation in a sales/retail context including financial content workflows.

• Knowledge of Office package and JIRA Confluence Salesforce.

• Ability to relate to and meet sometimes short critical deadlines.

• Meticulous mindset.

• Good networking skills.

• Problem-solving and critical thinking

Tasks and working method:

• Identify language-related risks (ambiguous vehicle specifications financing terms tone discrepancies bias inclusivity) and implement preventive measures in all NSC touchpoints.

• Establish metrics and dashboards to track language quality translation turnaround times.

• Drive continuous improvement through audits feedback loops and maintenance of linguistic resources (glossaries style guides term bases) specific to automotive sales financing insurance and aftersales.

• Validation of new and modified technical terminology.

• Suggesting improvements to the terminology.

• Respond to e-mail enquiries about terminology.

• Evaluate translations and translation service providers.

• Coordinator of Language Champions and SPOC towards other business areas and AG.

• Capacity planning of other Language Champions.

• Available capacity for tasks as Language Champion.

Other:

• Detailed tasks are defined in consultation with the respective business areas.