Product Owner (mfd) Customer Experience
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Job Summary
At Myra we develop and operate a certified Security-as-a-Service platform designed to protect digital business processes. Our technology monitors analyzes and filters malicious internet traffic before cyberattacks can cause actual damage.
The Product Owner (m/f/d) Customer Experienceis not a typical PO role. While Core Product squads build and ship features you own the experience of using all of them. You are the closest person in the product organization to how customers actually perceive quality and your job is to make sure that perception is excellent.
- Own the end-to-end customer journey across the Myra platform identifying and resolving experience gaps between products before they reach the customer
- Define and enforce UX consistency standards across all squads working directly with UX/UI designers and Product Owners
- Own the cross-product UX audit process and translate findings into prioritized Outcome Briefs for the relevant squads
- Represent the customer experience in each squads quarterly planning bringing signal findings and priorities into roadmap conversations
- Track platform quality from the customers perspective and act on feedback support trends and usability friction
... what success looks like in 6 months:
- A clear experience standard is in place and actively used by all squads
- The first cross-product UX audit is complete with top findings in squad backlogs
- Customer feedback and usage data systematically inform product decisions across all squads
- The platform feels like one product not a collection of separate applications
- Customer experience product ownership you have owned CX as a product turning qualitative signals and usage data into a coherent strategy and prioritized decisions across multiple teams
- UX and design literacy you hold your own in conversations about interaction patterns navigation design and visual consistency without needing to be a designer
- B2B SaaS platform experience you understand enterprise admin interfaces multi-product navigation and what good looks like for technical users
- Cross-functional influence you have owned a product domain that required you to drive outcomes across teams you did not control
- AI fluency you use AI to synthesize feedback draft outcome briefs and prioritize the most critical experience gaps
- Englishis a must German a plus
We protect the real world against digital threats:This is the mission the Myra Security team pursues with utmost passion. The digital protection of companies critical infrastructure and government agencies is critical for the survival of our society. As a German technology manufacturer Myra offers a secure certified Security-as-a-Service platform for protecting digital business processes. Smart Myra technology monitors analyzes and filters malicious internet traffic before virtual attacks can do any real harm.
What we offer
- An internationally operating tech company in a future-proof industry
- A competitive salary and 30 days paid vacation
- A structured onboarding with regular trainings
- Flexible working hours and an agile work environment with a New Work character
- A centrally located dog-friendly office with rooftop terrace height-adjustable desks (subsidized) canteen as well as fresh fruit and drinks for free
- Regular team lunches barbecues and many other events
- 1000 training budget per year
- Wellpass: We subsidize your sports membership
- Bike leasing: Choose the bike of your dreams and save up to 40%
- Private usage of our company-own Myra van up to 5 days per year
- 23 instead of 60 - travel sustainably with the Deutschlandticket
- Employee discounts with Corporate Benefits
About Company
We protect the real world against digital threats: This is the mission the Myra Security team pursues with utmost passion. The digital protection of companies, critical infrastructure, and government agencies is critical for the survival of our society. As a German technology manufac ... View more
