Operations Customer Expert – Hebrew Speaker

Join a Global Tech Leader and Elevate Your Career!

Are you fluent in Hebrew and passionate about delivering exceptional customer experiences Do you have a strong interest in digital advertising and a desire to help small and medium-sized businesses grow through Metas powerful tools This opportunity is for you!

Our client a globally recognized American tech giant based in Menlo Park California is seeking Operations Customer Experts to support Hebrew-speaking SMB clients. Youll be part of a dynamic international team that assists customers via chat email and phone helping them succeed through excellent service and expert guidance on Metas advertising solutions.

Your Responsibilities:

• Deliver high-quality customer support in Hebrew (with some English communication).

• Assist clients with both pre- and post-sales inquiries focusing on campaign optimization and platform troubleshooting.

• Maintain a customer-first mindset with a friendly empathetic and solution-oriented approach.

• Contribute to achieving strong Customer Satisfaction Scores (CSAT) through outstanding service.

• Educate advertisers on self-service tools and assist with technical concerns or issues.

• Handle sensitive data with discretion and integrity.

• Apply your soft skills to de-escalate challenging situations when needed.

What Were Looking For:

• Fluency in Hebrew (C2 level) Required.

• English proficiency (B2) Needed for internal communication and training.

• Strong customer focus and empathy.

• Team player mindset Work effectively with colleagues from diverse backgrounds.

• Excellent problem-solving and adaptability skills.

• Ability to handle confidential information with professionalism.

Compensation & Benefits:

International Candidates (relocation to Portugal):

• 1478.16/month gross
  (includes base salary holiday/Christmas bonuses meal allowance and room allowance)

Local Candidates (already residing in Portugal):

• 1767.50/month gross
  (includes base salary holiday/Christmas bonuses and meal allowance; no room allowance)

Additional Perks:

• Private Health Insurance Full coverage from day one

• Meal Card Monthly food allowance

• Holiday Bonuses Enjoy rewards during summer and winter holidays

Training Program:

• Duration: 15 working days

• Schedule: Full-time (exact hours to be confirmed)

• Language: Conducted in English

• Training Compensation: 92.80 per week

Working Schedule & Location:

• Hours: 40 hours/week (8-hour shifts 1-hour lunch) 5 days/week

• Shift Range: Monday to Sunday between 06:00 and 00:00

• Shift Planning: Provided 4 weeks in advance

• Location: Lisbon City Center Work in a lively and collaborative environment

Relocation Package (International Candidates)

Well support your move every step of the way with:

• Airport pick-up

• Full assistance with paperwork (residency banking etc.)

• Initial flight reimbursement

• Annual return flight to your home country (EU only)

• 14 months in a fully equipped company apartment

• Welcome kit: bed linens towels and more

Accommodation Details

Enjoy stress-free living in fully furnished shared apartments expenses covered (Wi-Fi electricity cable TV). Apartments are 2060 minutes from the office and shared with other young professionals to help you connect and feel at home from day one.

Extra Perks

• Free Portuguese language courses

• Access to sports activities cooking classes and social events

• A welcoming multicultural team culture

Hiring process:

-Clients application review

- Online Tests

- Interview with the client

- Job Offer