Operational Excellence Manager, Europe
Job Summary
Develop document and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows including inbound outbound returns and inventory management.
Conduct regular structured audits at each FC site to assess SOP compliance producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded.
Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen 5S Lean) to drive labor efficiency space utilization and process waste reduction.
Own the design and governance of inventory control and quality assurance (ICQA) programs including cycle counts wall-to-wall counts and deep-dive investigations into inventory discrepancies.
Define audit and report on a robust KPI framework for operational performance across all EU sites supporting local managers with root cause analysis and targeted improvement plans.
Collaborate cross-functionally with 3PL partners Technology and Transportation teams to align processes deploy system enhancements (Linnworks) and support new facility launches.
Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers 3PL supervisors and warehouse operatives.
5 years of hands-on experience in warehouse operations fulfilment or supply chain preferably within a 3PL multi-site or cross-country distribution center environment.
Demonstrated expertise in process design SOP writing and operational auditing with a clear ability to write practical structured instructions accessible to warehouse-floor teams.
Proven track record delivering continuous improvement initiatives using structured methodologies like Lean Kaizen or 5S (Six Sigma Green Belt or equivalent process improvement certification preferred).
Deep understanding of core warehouse operations (inbound outbound returns VAS) and comprehensive experience managing inventory control and cycle counting programs.
Proficiency in WMS platforms (Linnworks highly desirable) coupled with a strong analytical mindset to leverage operational data build dashboards and translate data into actionable insights.
Highly organized with exceptional communication and influencing skills capable of driving change across external partners and central stakeholders without direct line authority.
Fluency in English is required; German is a strong advantage for the Germany-based option and additional European languages are a plus.
Required Experience:
Manager
About Company
Spreetail is your full-service ecommerce acceleration partner, built to scale online sales for hard-to-ship products and more.