Hero Support Specialist

We are on the lookout for a Specialist Hero Support to join the People & Culture team on our journey to always deliver amazing experiences. 

• Your Role: As a Specialist in Hero Support you will play a key role in managing HR operations optimizing employee lifecycle workflows and ensuring smooth service delivery across DHSE Central. Youll bring a blend of strong operational expertise and a continuous improvement mindset to keep our processes efficient compliant and candidate- and employee-friendly.

• Operations & Case Management: Act as a primary operational contact for employee and manager queries via Jira Slack and email independently resolving mixed-complexity tickets per month while maintaining >90% SLA adherence.

• End-to-End Lifecycle Operations: Execute employee lifecycle processes including employment contracts amendments probation management transfers and terminations supporting a wide range of teams across the organization.

• Data Integrity & Compensation Administration: Maintain accurate employee records in Workday and support pre-payroll data reconciliation one-time payments and compensation updates with 95% accuracy and strong attention to compliance.

• Stakeholder Collaboration & Advisory: Apply working knowledge of German labor law and company policies to partner effectively with Talent Acquisition Payroll Legal and People Partners serving as a trusted consultative advisor to managers and stakeholders across the business.

• Process Improvement & Automation: Identify operational bottlenecks and drive workflow enhancements in Workday and Jira implementing process improvements per quarter to continuously elevate the employee experience.

• Knowledge Management: Maintain clear documentation SOPs and self-service Knowledge Base resources for employees and managers.

• Projects & Operational Excellence: Support cross-functional initiatives across HR compliance process digitization and audit readiness to enhance scalability and service quality.

Qualifications :

• 13 years of hands-on experience in HR Operations or People Operations managing end-to-end employee lifecycle processes in a fast-paced environment.

• Solid understanding of German labor law social security regulations and general HR administrative compliance.

• Strong proficiency with modern HR systems particularly Workday and ticketing platforms like Jira or ServiceNow.

• A customer-centric empathetic mindset with a strong focus on high-quality service delivery.

• Strong detail orientation problem-solving skills and ability to prioritize in a dynamic workflow.

• Excellent communication skills in English (C1) and strong working knowledge of German (B1 minimum).

• Experience in global mobility operations and business travel administration is considered a strong plus.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading 

                 delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time