Head of Global CRM

Founded in 1906 as a manufacturer of writing instruments MONTBLANC today creates exclusive products including watches jewelry writing instruments and leather goods which reflect our high demands with respect to culture quality design tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

A full-time position at our Headquarters in Hamburg starting 1st November 2026

Indulge your passion

• in leading mentoring and developinga high-performing multi-functional global CRM department consisting of specialists spanning CRM technology lifecycle marketing and performance analysis.
• in designing and executingseamless global client journeys by translating brand priorities into a cohesive commercial CRM Campaign Calendar that balances luxury brand storytelling with direct-to-consumer (D2C) performance.
• in defining and drivingMontblancs global CRM tech roadmap overseeing system rollouts CDP integrations and database hygiene across our CRM tech stack (Salesforce SAP CRM GCP Looker) while ensuring absolute data security and GDPR compliance.
• in owning and optimizingoverall CRM KPIs including email/SMS performance database health customer retention and lead generation while implementing advanced attribution modelling to prove CRMs business value and maximize the ROI of your campaign budget.
• in directingkey cross-functional strategic projects and innovative CRM initiatives across multiple global teams and stakeholders to continuously elevate the luxury client experience and pioneer new engagement methods.

Youll have

• a passion for luxury a strategic mindset and a deeply analytical commercial focus being equally comfortable speaking the language of database architects creative campaign managers and executive business stakeholders.
• a degreein Business Administration Marketing International Management or a related field.
• 8 years of experiencein CRM Direct Marketing and Marketing Automation with a proven track record within the luxury premium retail or consumer goods sectors.
• 3 years of experiencesuccessfully managing structuring and developing multi-disciplinary teams ideally bridging both technical and creative/marketing profiles.
• a deep understandingof enterprise CRM suites specifically Salesforce (Marketing Cloud Service Cloud) SAP CRM and GCP/Looker with experience in Customer Data Platforms (CDP) or Identity Resolution being a strong plus.
• a strong strategic and analytical mindsetwith a commercially focused approach alongside excellent stakeholder management skills capable of communicating technical concepts to business partners and vice versa.
• fluency in English(written and spoken) with German and other European languages highly valued.

In a culture that

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality enthusiasm and the joy of creativity
• is cosmopolitan vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it shape it and leave your mark on it

In return youll get

• an international environment and good development opportunities
• flexible working hours
• site services such as: Canteen on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and charging stations for electric vehicles
• special conditions on Montblanc products and products from other Group brands
• employee benefits portals
• 30 days holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team