Head of Finance (mfd)

At Superchat were rebuilding how businesses talk to their customers. The phone call the contact form the support ticket: all of it is being replaced by messaging and AI. Were building the platform that runs underneath.

Founded in 2020 Superchat has become the platform of choice for 10000 businesses worldwide from globally recognized brands like Allianz Auto1 Enpal Danone and GASAG to the small businesses dental practices and one-person startups that need to look bigger than they are. Today millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick WhatsApp email SMS Instagram. Then ChatGPT happened and the second chapter began: AI agents that respond across chat email and voice at the quality of the best human teams.

Were 100 people profitable and have raised 18M in funding (last round 4.5 years ago weve been growing on our own money since). Headquartered in Berlin.

In this role you own all of finance at Superchat end to end and report directly to the founders. When the board or our investors have a question about the numbers youre the one who answers it.
Youll take over our financial model and turn it into something the whole company can steer by. Youll own accounting through to the P&L run forecasting and liquidity planning and lead the annual audit.

7 years of finance experience.
You know the full cycle first-hand from closing to forecast to board reporting.

Closing and audit expertise.
You independently own monthly and annual closings under HGB including revenue recognition and accruals and you coordinate the annual audit with our external auditors through to completed financial statements.

Expert financial modelling.
You build driver-based integrated three-statement models from scratch and you document them so that others can operate them too.

Forecasting.
Youve owned full budget and forecast cycles you bring together top-down targets and bottom-up input from team leads and you treat forecast accuracy as a measurable figure that has to improve.

Business partner.
You deliver a reasoned recommendation not just the numbers and you follow up on whether it gets implemented.

Experience with investors and the board.
Youve prepared and presented board materials and youve been through a financial due diligence - ideally on the company side.
Bridges finance and startup culture. You bring the rigour a finance function demands while working productively with fast decisions and shifting priorities.

Appetite for automation.
You actively look for ways to take manual work out of the close and the reporting cycle so the teams time goes into analysis rather than assembly.

Strong communicator.
You translate complex financial data into clear narratives for stakeholders without a finance background and youre confident in the room with founders board and investors. Fluent German and English written and verbal.

Manages the status quo.
You run an inherited function competently but you dont develop it further.

Reports instead of advising.
You deliver numbers without drawing a recommendation from them and consider the job done once the report is sent.

Treats the model as personal property.
You build something only you can operate with undocumented logic and manual overrides nobody else can follow. Uncomfortable in front of investors.

Looking for predictability.
You need stable priorities and permanently fixed responsibilities.

• You own and maintain our driver-based financial model documented operable by others and reconciled to actuals every month
• You own forecasting budgeting liquidity and runway planning and the management of cash conversion
• You own headcount planning together with the founders People and team leads
• You evaluate business cases for new products markets and pricing models and act as a sparring partner to the founders on strategic decisions

• You own bookkeeping and monthly quarterly and annual closings under HGB with clean revenue recognition and accruals
• You coordinate the annual audit with our external auditors end to end through to completed financial statements
• You manage the relationship with our tax advisors and ensure tax obligations are met
• You own AR AP and payment processes and a cost centre structure that scales with the company

• You define and monitor the metrics each team steers by - engagement conversion retention - as inputs to the model rather than a separate reporting exercise
• You sit in the business reviews translate numbers into concrete recommendations and follow up on execution
• You deliver month-end variance analysis and management reporting as a clear action-oriented narrative rather than a data dump
• You analyse revenue margin and cost development at customer product and channel level

• You build and continuously maintain our data room so were due-diligence-ready at any time
• You lead the financial due diligence on our side and support the next funding round end to end
• You own investor reporting and communication on a monthly and quarterly cadence as well as the board reporting packages
• You maintain relationships with investors banks and financing partners

Founders & Leadership Team: your most important counterpart day-to-day from annual planning to ongoing prioritisation and the most consequential financial decisions

Team Leads across Sales Marketing Product & Customer Success: for KPI definition budget ownership and business reviews

Board & Investors: for monthly and quarterly reporting board meetings and funding rounds

External Partners: tax advisors auditors banks and financing partners

• Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription
• Regular company and team events
• Annual personal development budget of 500 for conferences courses books career coaching and more
• An inclusive and exciting startup culture that enables fast professional and personal growth
• Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks drinks and top-notch equipment

We want to build a community not just a company.

Its important to us to create an environment where people genuinely enjoy spending time together - whether thats through HYROX training golfing beer pong tournaments running clubs Warhammer weekend activities or whatever kind of community youd like to help build here!

Relocating to Berlin We support you with practical relocation help. Youll feel home in no time.

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