German-Speaking Customer Support Advisor

Sofia Bulgaria Full-Time International Environment

Upcoming Start Dates: 13 July 3 August

Ready for a New Adventure Your International Career Starts Here.

Imagine building a career with a leading Swiss telecommunications provider while living in one of Europes most vibrant affordable and exciting capitals.

We are looking for motivated German-speaking professionals to join our growing multilingual team in Sofia. This isnt just a job; its a lifestyle upgrade. Whether you are looking for rapid career growth an international social circle or a fresh start in a beautiful European city this opportunity offers the perfect balance of stability and excitement.

We Help You Get There: Relocation Support

Moving to a new country can be dauntingwe make it easy. To ensure your transition to Sofia is as smooth as possible we provide:

• Initial Accommodation: 2 weeks in an Airbnb to help you settle in.
• Flight Reimbursement: Up to 255 (reimbursed in your first salary).

Why Sofia The Perfect Base for Your New Life

Sofia has become a top destination for international professionals seeking a high quality of life without the high cost of living.

• High Purchasing Power: Enjoy a significantly lower cost of living compared to Germany allowing you to save more or travel more.
• Urban Lifestyle: A thriving scene of modern restaurants trendy cafés shopping centers and legendary nightlife.
• Nature at Your Doorstep: From hiking and biking in Vitosha Mountain to skiing in the winternature is just minutes away.
• The Gateway to Europe: Easy access to Greece Turkey Serbia Romania and the rest of the continent.
• International Community: Work and socialize in a multicultural environment where English and German are widely spoken.

Your Role: Connecting People with Technology

As a Customer Support Advisor you will represent a renowned Swiss telecommunications company acting as the professional face of their brand.

Your Daily Impact:

• Expert Support: Handle incoming inquiries regarding billing products and administration.
• Problem Solving: Troubleshoot technical or account-related issues with precision.
• Customer Success: Identify opportunities to enhance the customer experience and offer tailored solutions.
• Growth Mindset: Turn inquiries into opportunities by promoting relevant products and services.

Competitive Salary & Uncapped Rewards

We reward excellence. Our compensation structure is designed to reward both your skills and your drive.

• Base Salary: 1636.14 Gross/Month
• Billing Skills Bonus: 102.25 Gross/Month
• Uncapped Sales Bonus: Top performers consistently earn over 1000 extra per month in incentives.
• Additional Incentives: Training and tenure-based bonuses.

Full Benefits Package:

• Private Health Insurance
• Monthly Meal Vouchers
• Fully Covered Multisport Card (for gym and wellness)
• Paid Professional Training & Continuous Learning Programs
• Modern Office Facilities in the heart of Sofia (Mega Park)

Work-Life Balance & Flexibility

We understand that life happens outside of work. We offer flexible shift patterns to suit your lifestyle:

• Shift Options: 4-hour 6-hour or 8-hour shifts available.
• Rotating Schedule: Shifts between 09:00 and 22:00 (MondaySunday).
• Hybrid Model: After 4 months of successful onboarding enjoy 2 days of remote work per week.

Your Career Path: We Grow With You

This is not a dead-end role. This project is expanding rapidly providing clear pathways into leadership and specialized roles:

Team Leader Trainer Sales Coach Subject Matter Expert (SME)

Who You Are

• Language: Fluent German (C1-C2 level) is essential.
• Communication: You are a natural communicator with a customer-first mindset.
• Drive: You are motivated by targets and have a sales-oriented attitude (a huge plus!).
• Resilience: You enjoy a fast-paced professional environment.
• Ambition: You are ready to build an international career.

Take the Leap!

Dont just settle for a jobchoose a lifestyle. Join a supportive international team and start your journey in Sofia today.