German Speaking Customer Service Representative-Onsite in Lisbon

Are you fluent in German and passionate about delivering outstanding customer service Join an international team in Porto Portugal where youll support customers using innovative medical devices while developing your career in a dynamic and multicultural environment.

Location: Porto Portugal (Onsite)

About the Role

As a Customer Service Representative you will be the first point of contact for customers providing professional and efficient support in both German and English. Youll handle customer inquiries resolve issues and ensure every interaction delivers an excellent customer experience.

Please note that relocation support is not provided for this position. Candidates should already have the legal right to work in Portugal or be willing to relocate to Porto independently at their own expense.

Key Responsibilities

• Provide customer support via phone email and chat.
• Assist customers with product and service-related inquiries.
• Resolve customer issues efficiently while maintaining high-quality service standards.
• Accurately document customer interactions and update internal systems.
• Deliver a positive customer experience with every interaction.

What Were Looking For

• Fluent German (C1/C2).
• Good English skills (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work onsite in Porto Portugal.
• Comfortable working in a rotating 24/7 schedule including occasional night shifts.

What We Offer

• 1100 gross per month paid over 14 salaries.
• Attendance bonus of 150 (paid over 11 months).
• Full-time employment.
• Paid training.
• International and multicultural working environment.
• Career development opportunities.

Work Schedule

• Rotational shifts.
• Monday to Sunday (24/7 operation).
• Two rotational days off.
• Occasional night shifts (22:0007:00).

If youre ready to build your career in an international environment and make a real impact through exceptional customer service APPLY NOW!