Customer Onboarding Manager (dfm) German-speaking

What is Leapsome

Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating connecting and simplifying every HR process across the employee lifecycle from onboarding and performance management to engagement and development. Built with ease of use in mind our platform ensures high adoption by employees managers and People teams alike.

Our purpose is to make work fulfilling for everyone and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals learn and grow together and build genuine motivation & engagement.

Trusted by thousands of organizations globally Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform create exceptional employee experiences and expand into the US market.

Its an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

As a Customer Onboarding Manager you will play a key role in helping our customers unlock the full value of Leapsomes People Enablement and HRIS platform from day one. Youll guide our customers through the initial setup and configuration of the platform ensuring a seamless technical implementation and adoption experience.

Youll be responsible for managing onboarding projects from kick-off through to successful handover working closely with HR and People teams IT stakeholders and senior managers at our client organizations. You will act as a trusted partner delivering implementation support driving admin engagement and educating customers on best practices for setting up and using Leapsome. You may also deliver training sessions especially for managers to ensure confidence and clarity in using the platform.

This role requires a mix of technical problem-solving project management and stakeholder engagement. Youll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences create implementation resources and identify opportunities to improve internal onboarding processes.

• Leading the technical onboarding of new customers for both Leapsomes People Enablement and HRIS

• Project managing implementation timelines across multiple accounts simultaneously

• Collaborating with customer stakeholders to tailor platform configurations to their workflows

• Troubleshooting setup issues and coordinating with Product and Support teams where needed

• Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers

• Continuously improving onboarding processes by contributing to scalable content (e.g. guides videos templates)

• Leveraging AI tools to personalize training materials and improve efficiency

• Providing a smooth transition to Customer Success post-onboarding

• Depending on your entry level you have between 2 - 4 years of experience in a customer-facing onboarding implementation support or customer success role preferably in B2B SaaS

• You are fluent in English and German

• You have strong project management skills having a track record of leading implementations involving multiple stakeholders is a plus

• Youre an excellent communicator clear empathetic and confident in working with both HR/People teams and technical audiences

• You have a solid technical understanding and are comfortable navigating integrations data imports and troubleshooting configuration issues

• You are organized and proactive able to manage several onboarding projects at once while maintaining high attention to detail

• You are comfortable delivering trainings to both small and large audiences especially to help managers understand and adopt new tools

• You are curious and excited about using AI tools to enhance your workflows and drive scalable impact

• You enjoy creating self-service resources (e.g. videos templates) and thinking about how to optimize processes

• Youre a team player who thrives in a fast-paced collaborative environment and are eager to contribute to and be part of global team

• You have a proven track record of closing complex sales cycles and driving new business revenue

• You excel at communication - asking the right questions to understand a customers needs and decision-making process quickly and working with the customer to generate value for them

• You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space

• You are heavily aligned with our company values

• Bonus: You have previous experience in HR tech

• Bonus: You have a passion for coding/writing scripts and/or for interpreting data

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025

• Teammates: Join a diverse and international team of talented smart and kind people

• Feedback and recognition: We value feedback exchange and celebrating successes big and small

• Hybrid model: Together we spend 2 days per week in our Berlin office (Tuesdays and Thursdays are our sponsored lunch days where lunch is provided by Leapsome).

• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year

• Learning and Development: Develop your skills with a yearly development budget of 2000 and access to Good Habitz platform

• Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome

• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription

• Mental health: Access to 1:1 therapy sessions via our mental health partner plus company workshops and learning pathways on topics like mindfulness and digital wellness

• Corporate Benefits: Get exclusive discounts and deals from our partners.

• Work-from-home stipend: Receive a one-time work-from-home stipend of 1000

• Monthly team activities: Have fun at monthly team activities like kayaking laser tag and game nights

• Competitive pay and pre-IPO equity package

This role is based in Berlin and the salary range for this position is 48000 - 70000 Bonus Equity. View our full compensation framework here.

Leapsome aims to pay generously and fairly. If the listed range isnt working for your situation please tell us early in the process wed rather have that conversation than lose a great candidate over a number we may be able to address.

If your role or skillset isnt covered in our compensation framework its likely because we havent hired enough in that area yet. Well build a data-backed range before we make you an offer and well share our thinking with you as early as we can.

This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach it is not a contract offer or entitlement to any salary increase or bonus and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law.

Leapsomes values

We stay true to our values in everything we do at Leapsome.

• Impact is everything We aim high focus on the outcomes that matter and say no to the rest.

• Speed is our advantage We move fast with intent simplifying automating and learning as we go.

• Owners without egos We trust owners and expect excellence in return. We take responsibility individually support each other and win as a team.

• Candid is kind We speak up early and respectfully. We assume good intent stay curious and care about each others growth.
  
  

Excited to be part of Leapsome

Just send us your CV. You wont need to input any information already mentioned on your CV later on - promise!

A cover letter isnt necessary but wed really appreciate a brief answer to these questions: Why Leapsome Why you

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here Glassdoor Kununu

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Help us make work fulfilling for everyone!

At Leapsome we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals build authentic relationships learn and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by walking our talk and building a diverse and inclusive company where people not just the business thrive.

Apply now or keep scrolling to read more about what makes Leapsome a unique workplace!

Required Experience:

Manager