Founder's Associate

Norman is building an AI accountant that helps small businesses manage invoicing accounting and taxes. Were a small team based in Berlin.

As Founders Associate youll work directly with the founders across the full customer loop. Youll talk to customers in German help them get into the product support them when theyre stuck and help them decide whether to buyhonestly not with a hard sell. Beyond that youll take on business development product feedback and ops work that keeps Norman moving. This is a broad early-stage role across customer success support BD product and ops.

Full-time remote within Germany.

• Take inbound calls and chats with people who found Norman and want to know if it fits their business.
• Run demos and guided walkthroughs in German tailored to their workflow. Help people onboard: setup first tasks and day-to-day product questions.
• Identify product gaps and opportunities for improvement from these conversations. Help get them to production.
• Own the purchase conversation: clarify fit handle objections and help suitable customers decide and get started. No sales quota or commission todayjudgment and follow-through matter more than pressure.
• Support current users when theyre stuck or considering next steps (customer support success).
• Help with business development: partnerships outbound experiments and turning strong conversations into pipeline where it makes sense.
• Use Norman every day catch friction early and feed clear examples back into product.
• Work with founders on product priorities: document recurring questions objections and workflow gaps; help turn them into better onboarding help content and product decisions.
• Take on ops work that keeps a small company running smoothly (process tools follow-ups light project ownership).
• Help with webinars short product videos or a small community as we grow education around Norman.

• Native-level German (spoken and written) for confident natural customer conversations.
• Willingness to wear many hats in an early-stage startupCS support BD product feedback and ops in the same week.
• Strong listening: ask useful questions explain software patiently and avoid jargon.
• You learn products and processes fast and care why people (and systems) get stuck.
• You stay organized and follow through across calls tickets BD threads and internal ops.
• Based in Germany.

Nice to have:

• SaaS/fintech experience or experience with tools for Freiberufler and small businesses.
• Familiarity with invoicing bookkeeping or German tax workflows (no Steuerberater required).
• CRM experience; youve done demos support partnerships or light ops/project work before.
• Interest in teaching in public (webinars short videos community).

• Work remotely within Germany.
• Direct work with founders in a small teamhigh ownership real impact.
• Broad mandate across customers product and the companynot a siloed role.
• Your feedback and work show up quickly in how Norman grows.

Interested Send your CV or LinkedIn plus a short note covering your customer-facing (or early-startup) experience why this role and one example of helping someone get unstucka customer a process or a product.