Customer Support (Working Student) (mfd)

Why voize Because were more than just a job!

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Own inbound support and drive great resolutions

As a Working Student in Customer Support at voize you do the same work as our full-time Customer Support Managers; just part-time built around your studies. You are responsible for delivering a consistently excellent customer experience across our inbound channels: voice chat and email.

You make sure customers get fast helpful answers and you keep cases moving from first contact to resolution. When an issue requires deeper investigation you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.

And because care doesnt stop at 17:00 during a weekday neither does our support: your shifts focus on evenings and weekends the hours when nurses still need us and your coverage matters most.

Your Working Model Part-time in rotating shifts

• Our support operates 07:0022:00 seven days a week as a Working Student you cover part of that window in a rotating shift schedule with a focus on evening shifts and weekend rotations

• Shifts are planned weeks in advance together with the team with flexibility to swap around exams and semester deadlines

• Up to 20 hours/week during the semester typically concentrated into evening and weekend blocks more is possible during semester breaks

• Youre never alone on a shift: theres always a clear escalation path to an on-call colleague

Your Daily Business No two shifts are alike

• Manage inbound support across voice chat and email ensuring customers get timely high-quality responses during your shift.

• Own cases end-to-end including triage prioritization follow-ups and clear closure or a clean well-documented handover at the end of your shift.

• Set expectations and communicate clearly especially when timelines depend on internal investigation or product/engineering input.

• Partner closely with Technical Support on more complex issues: gather the right details translate customer context and drive progress to resolution.

• Handle escalations calmly and effectively balancing urgency with quality and customer trust especially in the evening and weekend hours when youre the face of voize.

• Create and improve documentation (FAQs macros internal playbooks handovers) so the team can resolve faster and more consistently.

• Spot patterns in inbound volume and recurring topics and share insights that help reduce contacts over time (process improvements better guidance product feedback).

Your Skillset What you bring to the table

• Currently enrolled as a student (Bachelors/Masters) active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset.

• First customer-facing experience: through working student jobs internships hospitality retail volunteering or similar. You know what it feels like to help someone under time pressure.

• Excellent empathetic communication: you can explain solutions clearly even in stressful situations and you know how to set expectations without losing warmth or trust.

• Structured problem solving: you can break down unclear issues ask the right questions and move things forward without getting stuck.

• Comfort with technical topics (high level): you can work with concepts like apps devices logins and permissions without needing to be an admin or engineer.

• Reliable availability for a rotating shift schedule with evening and weekend coverage this is essential for the role.

• Ownership and reliability: you follow through keep stakeholders informed and care about quality.

• Language skills: Fluent German (C2) for customer communication and solid English for internal collaboration.

Nice to have (but not required)

• Experience with support tooling such as ticketing systems knowledge bases or chat/phone systems (e.g. Intercom Zendesk Salesforce Hubspot)

• Experience in healthcare care facilities or a regulated environment.

Our Success Mindset How we work at voize

• Youre resilient you see challenges as opportunities not obstacles

• You work iteratively test learn and improve instead of aiming for perfection

• You value open feedback and contribute to a positive transparent team culture

Growing together - what you can expect at voize

• Flexible working hours because you know when you work best!

• reimbursement of the Deutschlandticket

• 25 days of vacation and your birthday off

Ready to talk Apply now!

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

Intern