Customer Support Engineer

Job Description/Preferred Qualifications

Primarily responsible for customer service activities associated with updating troubleshooting diagnosing and repairing of highly complex capital equipment at customer site.

Representing the company to the customer and accountability for customer satisfaction with service.

Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.

Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

Minimum Qualifications

Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience

Ability to understand and troubleshoot problems in software and electronics optics mechanical electro-mechanical and electro-optical systems to address on site customer problems.

Excellent customer relation and excellent analytical problem-solving skills.

Ability to work in a high-pressure environment.

Ability to work in a team within a multi-cultural environment.

Fluent in English is required and German language is desirable

Proficiency in MS office tools

Experience in the semiconductor or electronic industry is a plus

The candidate needs to be a hands-on type person enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.

Domestic and international travel may be required up to 25%

Willingness to work flexible hours as required to support business operations

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.