Customer Success Manager, General Manufacturing

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulips cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary Singapore and Israel. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work.

About You:

• You like to solve problems. Amid uncertainty you develop an independent perspective and know how to structure information and initiatives to make them meaningful
• You communicate clearly across levels with people from the shop floor to engineering managers to c-level executives
• You have direct experience with implementing manufacturing shop floor change or implementing business information technology systems to operational environments
• You are customer-focused and excited to partner with customers to deliver measurable impact
• You Google your way out of most problems and understand that every customer sees the world a bit differently
  
  

What skills do I need

• BA/BS (MBA/Masters preferred)
• Direct experience with implementing change in manufacturing and operations
• 4 years of experience in Account Management Customer Success (SaaS Customer Success preferred) Management Consulting or other client-facing roles in the manufacturing and operations industry
• Experience creating and leading executive presentations and experience working with enterprise corporations and multicultural business environments
• Experience coordinating and leading action among cross-functional teams (e.g. Sales Product Engineering Marketing Professional Services)
• Bias for action and client impact
• Ability to travel (estimated 20%)
• Languages: Proficient in German and English

Key Responsibilities:

• Manage a portfolio of customer accounts their usage and health relative to digital transformation with Tulip and Tulips relationship with each customer
• Guide customers to use Tulip as a tool to improve their operations through digitization including recommending use cases and tracking and communicating ROI
• Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
• Coordinate across internal teams from Customer Support Professional Services Product Management and Sales
• Build and improve internal processes and content as mechanisms to scale up and mature the Customer Success function
  
  

Key Collaborators:

• Customers
• Tulips partners who may also be supporting an account
• Professional Services
• Support teams
• Sales
• Product Management
  
  

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered.

Were building a strong diverse team that values hard work families and personal well-being.

Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including commuter benefits learning and development stipend team events catered lunches 3 days a week
• Flexible work schedule and unlimited vacation policy
• An inclusive dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws ensuring all personal candidate information is handled securely and ethically.