Customer Service Representative (mfd) PLEN

Shape the Future of Mobility with Us!
Trafineo Your Path to an Innovative Mobility World

As a leading provider of On-Road-Services and mobility solutions in Europe we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together we create innovative services from toll solutions to electromobility and shape the mobility of tomorrow.

Our Vision: Creating a world where seamless mobility is a reality.
Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.

Become part of our team and make a difference for yourself for us and for boundless mobility!

Customer Service Representative (m/f/d) - PL/EN

Bochum Germany

In this role you will be the first point of contact for our customers ensuring smooth communication and high-quality service.

Your Responsibilities:

• Handle and process customer inquiries including analysis and coordination

• Provide support via phone and email

• Ensure compliance with agreed service quality standards

• Deliver first-level support

• Collaborate with the team to implement improvements that enhance customer satisfaction

• Proactively identify opportunities for workflow and process optimization

• Work with cross-functional teams to resolve complex customer issues

• Continuously expand your knowledge of our dynamic European business

Your Profile:

• Effective communication skills (written and spoken) in English and Polish are a must; good German skills are a plus

• Strong customer-focused mindset

• Proven experience in customer service; experience in the toll industry is beneficial but not a must

• Strong analytical skills and a proactive solution-oriented mindset

• Proficiency in Microsoft Office especially Excel

• Ability to work effectively both onsite and remotely as a collaborative team player

• Prior experience in first-level support or similar customer-facing roles is a plus

Why Trafineo

• Security: Join a high-performance team in a rapidly growing market within a crisis-proof future-oriented industry

• Location & Equipment: Modern office less than five minutes from Bochum main station equipped with up-to-date workspaces

• Flexibility & Trust: Remote work is part of your contract supported by essential home office equipment and a culture built on mutual trust

• Attractive Benefits: Enjoy perks such as online shop discounts fitness partnerships and the use of a fuel card

• Work-Life-Balance: A 5-day workweek free weekends 30 days of vacation and flexible home office options

• Development: Opportunities for professional growth in an international environment shaping the future of mobility

Are you ready to actively shape the future of mobility with us Then apply now we look forward to meeting you!