Customer Service Representative (mfd) Fixed-Term (24 Months)

Marl Hamburg

• Ensure accurate and timeous capturing and execution of customers sales orders
• Provide first line support to customer inquiries resolve customer queries timeously
• Enhance customer experience through customer service
• Collaborate within Sasol (M&S (Marketing und Sales) Supply Chain IPL (Integrated Planning) QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service

• Receive capture & execute sales orders Debit/Credit rebates commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
• Monitor the progress of open orders check documents identify & resolve problems keep customers and respective internal functions informed of norm deviations
• Actively communicate with customers regard. SAP order status (order confirmation deliveryconfirmation pricing forecasts order solicitation quality of service dates of delivery)
• Investigate and resolve customer queries within set targets
• Execute consignment stock processes incl. reconciliation and invoicing as applicable
• Issue pro forma invoice & customer quotation in coordination with M&S as applicable
• Ensure and follow up on payment reminders to customers in cooperation with respective functions (M&S Finance SC) as applicable
• Management of letters of Credits in cooperation with respective functions as applicable
• Maintain SAP Order Processes (housekeeping)

Interfaces external: Customers
Interfaces internal: M&S Managers Sales Managers Supply Chain IPL M&SS Admin Internal Credit SHERQ R&D departments

• Commercial education required (depending on country)

• Advanced knowledge of SAP MS Office and information systems
• Experienced in customer service or inside sales with strong attention to detail
• Good knowledge of chemical operations and products
• Excellent communication and interpersonal skills with a strong customer focus
• Team player with strong intercultural skills and the ability to work across cultures and languages
• Resilience under stress and work pressure with the ability to manage different tasks in parallel
• Very good command of English written and spoken; additional language(s) will be an advantage

• A collegial team and a wide range of tasks with a high degree of creative freedom await you for which you will quickly assume responsibility.
• We ensure the best possible work-life balance through flexible working hours the option of mobile working and full-time employment of 37.5 hours.
• We offer you attractive remuneration supplemented by numerous modern social benefits including company pension schemes.
• We support you in your development with individual further training opportunities at specialist project or management level and enable a wide variety of career paths.
• As part of our health management you can access a work-life service personal advice/coaching and webinars at any time.

If you have any questions about the advertised position or Sasol in Germany Sebastian Kalinowski will be happy to help you.

Sebastian Kalinowski
Phone: 49 2365
E-Mail: Please apply via our application portal.

Sasol Germany GmbH
Paul-Baumann-Straße 1
45772 Marl
believes in diversity and equal opportunities. We expressly welcome all applications regardless of your gender ethnicity religion ideology disabilities age or sexual identity.