Customer Service Administrator (mfd)

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

-fixed-term contract-

• Recording and invoicing of incoming repairs for our extensive product range
• Preparing and processing cost estimates for repairs
• Carrying out a final aesthetic and functional control of the repairs
• Providing direct support to our business partners via telephone and email for all questions regarding spare parts (price availability reference compatibility) and repairs
• Analyzing reports and organizing information
• Taking on general administrative tasks within the department(s)

• Good German English and Spanish language skills written and spoken
• Exceptional Organizational and Flexible Workload Management: Highly adaptable and flexible with the ability to smoothly transition between multiple cases and tasks efficiently prioritizing and meeting deadlines in response to evolving workload demands. Must be comfortable and effective working in a dynamic fast-paced environment consistently maintaining focus and a high level of performance and quality
• Proactive Analytical and Problem-Solving Initiative: Ability to proactively analyze processes and data to identify inconsistencies errors or deviations anticipate potential problems and autonomously propose and implement effective solutions or improvements without the need for constant supervision
• Customer Orientation: Even if not on the front line you need to understand the impact of your work on the final customer experience
• Good PC skills (MS-Office comfortable with Excel and SAP application)
• Having some experience in the luxury sector and in customer service would be a plus

Our true power does not lie in our similarities but in the rich diversity of our arts cultures and human skills as well as our specific ability to foster untapped potential.

• We value freedom collegiality loyalty and solidarity.
• We foster empathy curiosity courage humility and integrity.
• We care for the world we live in

#Richemont #WeCraftTheFuture