Conversational AI Consultant (mwd)

We are seeking a visionary Generative- and Conversational AI Consultant to drive the next evolution of enterprise customer this role you will act as the strategic bridge between our clients business needs and our cutting-edge AI capabilities. You will paint the target picture for large-scale service transformations rapidly build MVPs and mini-POCs and seamlessly orchestrate our in-house Conversational AI Platform with leading industry engines.

Crucially you will act as a proactive technology scout identifying development potentials for our platform collaborate with our customers screening the market for best-in-breed solutions (e.g. advanced VoiceAI STT/TTS engines Multimodal models) and integrating these innovations to continuously future-proof our ecosystem.

Key Responsibilities

• Vision & Target Pictures: Design visionary Target Operating Models for enterprise clients illustrating how human experts and AI (Voice Chat Agent Assist) seamlessly collaborate in a unified service flow.
• Rapid Prototyping & MVPs: Hands-on design and development of conversational flows dynamic demos and mini-POCs to validate complex use cases and drive stakeholder buy-in early in the sales cycle.
• Strategic Tech Scouting & Gap Mitigation: Continuously screen the AI market for disruptive technologies and products. Identify capability gaps within our current platform based on customer feedback and evaluate third-party tools (e.g. ElevenLabs Soniox specialized LLMs) to strategically compensate for these weaknesses.
• Cross-Functional Collaboration: Partner closely with Product Managers Solution Architects and Developers to ensure that your MVPs and scouted technologies are feasible scalable and effectively integrated into our abstracted Hub architecture.
• Consultative Leadership & Transformation Enablement: Provide expert consultative support during pre-sales discovery and early delivery phases. Act as a trusted advisor to internal Bosch stakeholders and external clients actively sharing best practices and enabling the broader organization to successfully navigate the AI transformation process.

Qualifications :

Required Qualifications

• Education: Degree in Business Informatics Computer Science Business Administration or equivalent professional experience.
• Experience: Proven track record in Conversational AI consulting solution engineering or technical business analysis with a deep understanding of customer service processes and contact center KPIs (e.g. AHT Containment Rate CSAT).
• Storytelling & Translation: Exceptional communication skillsability to translate complex AI architectures (the technology zoo) into clear compelling value propositions and ROI for Business Owners.
• Tech Fluency: Hands-on experience with at least one leading conversational platform (e.g. Google CCAI / Dialogflow CX Genesys Cloud CX Cognigy or Salesforce) and a strong grasp of GenAI prompt engineering.
• Problem-Solving Mindset: A proactive analytical approach to identifying technical bottlenecks and finding creative market solutions to overcome them.
• Language: Fluent in English and German (Level: min. B2-C1).

Nice to Have

• Experience with advanced VoiceAI components (STT/TTS engines like Soniox ElevenLabs) and low-latency streaming architectures.
• Understanding of Retrieval-Augmented Generation (RAG) and how to orchestrate enterprise knowledge (e.g. CRM web crawling Docupedia) for AI consumption.
• Knowledge of REST APIs JSON and basic scripting (e.g. JavaScript Python) for rapid API prototyping.
• Previous experience operating in a B2B SaaS Managed Services or Enterprise IT environment.

Zusätzliche Informationen :

Why Join Us

• Shape the Future: Take on real responsibility from day one and actively influence the roadmap of our Conversational AI offerings.
• Work with the Best: Dont get locked into a single vendor. You will orchestrate the absolute best-in-breed technologies (Google Gemini Parloa ElevenLabs) in one unified ecosystem.
• Dynamic Role: Enjoy a highly diverse role that perfectly balances strategic consulting (Target Pictures) hands-on building (MVPs) and market research (Scouting).
• Innovation Culture: Be part of a young dynamic and forward-thinking team driving real digital transformation for internal Bosch divisions and global external clients.

Do you have job-related questions Tobias Theis (SO/SBO2)

Do you have questions about the application process Simone Hotz (SO/HRL-DE)

Remote Work :

No

Employment Type :

Full-time