Cloud Security & Audit Solution Architect

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

The Genesys Global Security Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales Pre-sales Customers and Partners. The team is the single point of contact for all security privacy and compliance-related field engagements within the Genesys Cloud Business Unit.

Role Summary:
We are seeking a Security expert to act as the Security Subject Matter Expert (SME) for Genesys Cloud customer assessments audits and evidence-related engagements within the COE SPC team for global engagements.

This is a hands-on technical security role not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems analyse technical evidence and confidently defend it with highly technical security and audit stakeholders.

You will apply your expertise in security controls to Genesys Cloud services during customer audits clearly articulating and defending our security privacy and compliance posture. This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.

You will build strong knowledge of Genesys Cloud AI capabilities and their security and compliance considerations respond to security inquiries and act as the internal escalation point for these discussions.

The role requires deep technical credibility strong evidence-handling discipline and the ability to translate complex controls into clear defensible audit narratives. You should be comfortable in high-pressure customer environments managing competing priorities while maintaining accuracy and professionalism. Fluency in both English and German is required.

Key Responsibilities:

COE Security & Cloud SME

• Act as the primary technical SME for Genesys Cloud customer audits

• Serve as the internal escalation point for penetration testingrelated discussions.

• Lead advanced technical discussions with customers prospects partners and auditors.

• Defend Genesys Cloud AI security privacy and compliance using technical evidence.

Security Controls & Technical Deep Dives

• Demonstrate control-level understanding across frameworks (SOC 2 PCI etc.).

• Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM encryption key management network segmentation logging monitoring detection and response incident management web security AI security SDLC).

• Interpret and present technical evidence (logs configurations architecture diagrams policies automation artefacts) for audits and assessments.

• Translate compliance requirements into clear technical explanations of control operation.

• Support audits deep security reviews and penetration testing discussions.

• Translate risk into clear defensible statements on control effectiveness.

General requirements:

• Strong understanding of AWS cloud security and SaaS shared responsibility models.

• Ability to discuss cloud-native architectures distributed systems and DevSecOps controls from an implementation perspective.

• Understanding of AI security trends and emerging cloud threats.

This Role Offers

• A highly technical customer-facing SME role in a global COE team.

• Close collaboration with Engineering Security and Architecture teams.

• High autonomy in a trust-based environment.

• Exposure to complex enterprise environments.

Minimum Qualifications

• Bachelors degree in Computer Science Cyber Security or equivalent experience.

• Experience as an auditee delivering evidence in compliance attestation presentations.

• Experience in IAM network security encryption key management logging auditing and monitoring in cloud environments and architecture.

• Ability to explain complex security concepts to technical and business audiences as a security subject matter expert.

• Strong written and verbal communication skills.

• Awareness of AI security risks and AI governance.

• Fluency in both English and German

Nice to Have Qualifications:

• Experience with TLPT as defined by DORA

• Experience designing discussing defending pen testing findings and remediation approaches.

• Familiarity with Infrastructure as Codeand security automation.

• CISSP CCSP or similar certification

#LI-MC1

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.