Client Service Manager (mfx) Italian speaking

• You act as the primary and reliable point of contact for our existing Italian-speaking customers and prospects handling inquiries via email and phone.
• You work closely with other departments to find quick comprehensive solutions for more complex customer questions.
• You continuously expand your financial knowledge through internal training and self-motivated learning.
• You leverage customer feedback to identify areas for improvement in both our product and internal processes.

This position is initially fixed-term for two years.

Qualifications :

• Educational Background: You hold a degree in Business Administration Economics or a related field or you have completed a relevant commercial apprenticeship (ideally in banking).
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking FinTech or broader financial services sector.
• You are highly experienced in supporting customers via phone email and/or in person.
• You have an affinity for capital market products and digital solutions.
• You have a genuine passion for customer service take ownership of the customer experience and possess a strong affinity for capital market products and digital solutions.
• You are a reliable team player who can work independently and thrives in a dynamic fast-paced environment.
• You are fluent in Italian and English (both written and spoken). German language skills are a plus.

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required 
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

No

Employment Type :

Full-time