Technical Escalations Engineer 2 (Alerting) EMEA

As Datadogs in-house product experts the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers from the worlds most innovative startups to the largest enterprises.

Through deep technical expertise relentless problem-solving and exceptional customer engagement we educate guide and troubleshoot delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call in-depth fact findings meeting or complex investigations we set the gold standard for technical excellence and customer advocacy.

As part of our TEE team youll tackle the most challenging technical problems collaborate directly with Engineering and Product to refine and evolve our platform and mentor teams worldwide elevating the technical bar at every level.

As part of the Technical Escalation Engineering (TEE) team youll operate at the heart of Datadogs ecosystem working at the intersection of Technical Solutions Engineering Product and our Customers. Every challenge you take on will directly impact the performance scalability and success of both our clients and our platform. Youll be in an environment that moves fast challenges you daily and rewards curiosity ownership and technical excellence.

This is your chance to shape the future of observability and security driving innovation mentoring teams and influencing product direction while witnessing your expertise make an immediate and lasting impact.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

• Become the global expert on Alerting & Monitoring within the Technical Solutions team supporting TSEs and customers in building reliable actionable monitors.
• Own investigations into alert-related escalations identifying root causes across metric behavior configuration edge cases and backend evaluation logic.
• Collaborate with Product and Engineering to flag inconsistent monitor behavior propose enhancements and ensure alignment with user expectations.
• Develop scalable diagnostics reusable response strategies and field-ready resources to shorten time to resolution.
• Lead enablement efforts from async training to live office hours ensuring that Solutions teams worldwide understand Datadogs alerting system.
  
  
  

• Experienced in debugging alert misfires delayed or missing notifications noisy monitors and complex alerting logic involving scopes groups and recovery thresholds.
• Comfortable interpreting how data aggregation gaps or late points affect alert evaluation and incident response.
• Confident navigating APIs tagging strategies downtime configurations and best practices for scalable alerting.
• Passionate about helping customers reduce alert fatigue while increasing visibility into meaningful signals.

• Familiar with Datadogs alerting system from monitor types (metric composite anomaly logs SLO etc.) to thresholds evaluation windows and notification rules.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.