Technical Account Manager (FRANCE), Enterprise Support EMEA-ISV

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customers who sell software solutions (often SaaS) built using AWS services) you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customers trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. As a TAM youll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers adoption and use of AWS services. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges.

Key job responsibilities
Responsibilities include:
Youll guide consult provide technical guidance and advocate for the customer within AWS
Ensure AWS environments remain operationally healthy and optimized in terms of cost complexity security performance and resiliency
Develop trusting relationships with customers understanding both their business needs and technical challenges
Using your technical acumen and customer obsession youll drive technical discussions regarding incidents architectural cost / benefit trade-offs and risk management
Consult with a range of stakeholders from developers through to C-suite executives
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
You will proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions monthly and quarterly metrics and detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life
See what the team say about their roles:

See our customer testimonials:

the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience communicating with a wide range of stakeholders including colleagues and leadership or experience with external customer interaction
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround or experience managing teams
- Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
- Understand operational parameters and troubleshooting for 2 or more of the following: Compute Storage Networking CDN Databases DevOps AI/ML Big Data and Analytics Security Applications Development
- Customer obsessed
- Fluency in French and English

- Experience managing or influencing senior stakeholders in a commercial or client-facing context
- Experience in an operational role
- Proficiency in professional oral and written communication with a record of presenting to audiences containing one or more decision-makers
- Hands-on experience with AWS services and/or other cloud offerings
- Experience with SaaS multitenant architectures and deployment automation is a plus

Amazon est un employeur engagé pour légalité des chances. Nous sommes convaincus quune main doeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir dinventer de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.